Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Falkner

Redmond,WA

Summary

Results-driven Project Manager. People-driven Sales. Vision-driven teammate. Experienced Project Manager and Sales Lead who will personally insist that the highest standard be met. Excels at managing large-vision projects without compromising detail. Passionate about detailed and thorough execution, while using resources intelligently, even if those resources are limited. Vast background of teams, budgets, and industries and thus quickly adapts to whatever a project needs to come to life. Thrives in a problem-solving environment with extensive skills in prioritization, quick decision-making, and creativity. A practiced self-starter who thrives in the deep-end.

Overview

10
10
years of professional experience

Work History

Membership Sales Advisor

PRO Club
Bellevue, WA
09.2021 - Current
  • Customer-satisfaction and retention-driven sales with a focus on luxury experience and offerings.
  • Close rate of around 85% with a majority of clients continuing patronage for a year+ (well above industry standard/attrition)
  • Responsible for closing directly $2 million+ in revenue annually
  • Surpassed highest tier of quarterly sales goals 10 quarters and running (on average hit 115% of maximum sales tier goal)

Project Manager for Adjusted Programs

Overlake Christian Church
Redmond, WA
05.2020 - 12.2020
  • In response to COVID-19 , adapted and managed several programs that required adjusting.
  • Pivoted and bolstered social media platforms and online engagement programs as well as stepped into graphic design and video project manager.
  • Spearheaded various innovative events, some events delivering product to around 8,000 individuals.
  • Served as project manager for website re-design and launch.

Program Manager

Overlake Christian Church
Redmond, WA
05.2016 - 05.2020
  • Managed logistics and operations of team of 100+ individuals (mix of FT staff, PT staff and volunteers).
  • Logistics director of weekly programs, small and large event planning, administrative duties, external domestic and international contract and legal administration.
  • Negotiated and brokered with international contacts for events, contracts, donor-funding, and grant purposes.
  • Acted as speaker and instructor within our weekly programs, training local teams and community members.

Case Manager

Friends Of Youth
Redmond, WA
05.2014 - 04.2016
  • Served as a lead Case Manager within the Homeless Youth and Outreach services.
  • Managed care for youths experiencing homelessness; this care management focused on re-entry to education, access to housing, employment and work training opportunities, and substance abuse resources.
  • Worked heavily with local schools, administrations, and law enforcement to bridge gap between resourced public systems and private individuals and programs.

Education

Bachelor of Arts - Political Science | Conflict Resolution (DUAL)

Messiah University
Mechanisburg, PA
05-2012

Skills

  • Spanish-speaking
  • Proficient in MSOffice Suite and Adobe Suite programs
  • Highly experienced writer and public communicator (written and spoken)
  • Quick & adaptive Learner
  • Trained in trauma-informed care and team management
  • Trained in various team and program management techniques
  • Certified conflict mediator

Timeline

Membership Sales Advisor

PRO Club
09.2021 - Current

Project Manager for Adjusted Programs

Overlake Christian Church
05.2020 - 12.2020

Program Manager

Overlake Christian Church
05.2016 - 05.2020

Case Manager

Friends Of Youth
05.2014 - 04.2016

Bachelor of Arts - Political Science | Conflict Resolution (DUAL)

Messiah University

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Victoria Falkner