Victoria Farley
Dynamic professional with a proven track record at Rescare Homecare, excelling in compliance investigations and client advocacy. Skilled in problem-solving and community outreach, I developed training materials that enhanced staff performance and improved service delivery. Committed to compassionate care, I effectively coordinated with healthcare teams to elevate client satisfaction.
Experienced with delivering customized solutions tailored to client needs. Utilizes effective communication and project management skills to ensure client satisfaction and goal achievement. Knowledge of managing diverse client relationships and adapting to dynamic requirements. Supervised a team of Job Coaches, who lead clients to job leads and work assessments for employment.
Work History
Independent Provider
5 Years 4 Months- Provided personalized care and support to clients, ensuring their individual needs were met.
- Developed tailored service plans that enhanced client satisfaction and overall well-being.
- Coordinated with healthcare professionals to deliver comprehensive care solutions for clients.
- Implemented best practices in client care, improving service efficiency and quality of life.
- Conducted regular assessments to monitor client progress and adjust care plans accordingly.
MUI Investigator
3 Years 3 Months- Conducted thorough investigations to ensure compliance with regulatory standards and internal policies.
- Collaborated with healthcare teams to assess client needs and develop appropriate care plans.
- Analyzed data from case reviews to identify trends and recommend improvements in service delivery.
- Mentored junior investigators, providing guidance on best practices and investigative techniques.
- Developed training materials for staff on compliance regulations and ethical standards in caregiving.
Admissions Advisor
1 Year 2 Months- Guided prospective students through admissions process, addressing inquiries and providing tailored program information.
- Collaborated with academic departments to enhance enrollment strategies and improve student engagement initiatives.
- Developed and maintained strong relationships with high school counselors to facilitate student recruitment efforts.
- Analyzed admissions data to identify trends, informing strategic decisions for improving enrollment rates.
Education
BBA - Management
Skills
Certification
Independent Provider
CPR/First Aid