Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Faulkner

Lake City,FL

Summary

Adept at HIPAA compliance and team management, I significantly enhanced patient care and team cohesion at Meridian Behavioral Healthcare, Inc. My expertise in crisis handling and inventory management, coupled with a proven track record of mentoring and improving workplace efficiency, positions me as a valuable asset to any healthcare team.

Overview

5
5
years of professional experience

Work History

Pharmacy Cashier/ Pharmacy Assistant

Baya Pharmacy
07.2023 - Current
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
  • Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
  • Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
  • Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
  • Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
  • Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
  • Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
  • Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
  • Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.

Unit Supervisor

Meridian Behavioral Healthcare, Inc
01.2022 - 07.2023
  • Delivered consistent results by setting clear expectations and holding team members accountable for their performance.
  • Reduced employee turnover rate through effective leadership, communication, and team-building initiatives.
  • Discussed staff development and training needs and provided schedule of continuing education opportunities.
  • Prepared referrals to counselors for special counseling and therapy to support treatment needs.
  • Maintained high standards of safety compliance by enforcing workplace policies and conducting regular safety inspections/training sessions.
  • Provided assistance in preventing escapes, fights and violations of facility rules in event of code.
  • Collaborated closely with cross-functional teams to ensure seamless project delivery within established timelines and budget constraints.
  • Teamed up with clinical personnel to refine therapeutic approaches.
  • Coordinated timely completion of prior authorization requests for insurance approvals.
  • Generated creative activity suggestions to promote patient involvement on units.
  • Coordinated supply orders across eight crisis stabilization units.
  • Engaged in coordination across child, adult and detox treatment units.

Unit Clerk

Meridian Behavioral Healthcare, Inc
01.2022 - 04.2023
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
  • Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
  • Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
  • Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.

Pharmacy Cashier

Baya Pharmacy
07.2021 - 10.2022
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
  • Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.

Pharmacy Technician Trainee

Walgreens Pharmacy
01.2020 - 07.2020
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
  • Collected co-payments or full payments from customers.

Education

Associate Degree In Nursing - Nursing

Florida Gateway College
Lake City, FL

High School Diploma -

Columbia High School
Lake City, FL
05.2022

Skills

  • HIPAA regulations
  • Maintaining cleanliness
  • Organization and prioritization
  • Cash handling expertise
  • Insurance verification
  • Professional appearance
  • Inventory management
  • Team management
  • Employee engagement
  • Mentoring
  • Behavioral management
  • Safety enforcement
  • Policy implementation
  • Conflict de-escalation
  • De-escalation strategies
  • Mental health support
  • Crisis handling
  • Patient observation

Timeline

Pharmacy Cashier/ Pharmacy Assistant

Baya Pharmacy
07.2023 - Current

Unit Supervisor

Meridian Behavioral Healthcare, Inc
01.2022 - 07.2023

Unit Clerk

Meridian Behavioral Healthcare, Inc
01.2022 - 04.2023

Pharmacy Cashier

Baya Pharmacy
07.2021 - 10.2022

Pharmacy Technician Trainee

Walgreens Pharmacy
01.2020 - 07.2020

Associate Degree In Nursing - Nursing

Florida Gateway College

High School Diploma -

Columbia High School
Victoria Faulkner