Adept at HIPAA compliance and team management, I significantly enhanced patient care and team cohesion at Meridian Behavioral Healthcare, Inc. My expertise in crisis handling and inventory management, coupled with a proven track record of mentoring and improving workplace efficiency, positions me as a valuable asset to any healthcare team.
Overview
5
5
years of professional experience
Work History
Pharmacy Cashier/ Pharmacy Assistant
Baya Pharmacy
07.2023 - Current
Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
Unit Supervisor
Meridian Behavioral Healthcare, Inc
01.2022 - 07.2023
Delivered consistent results by setting clear expectations and holding team members accountable for their performance.
Reduced employee turnover rate through effective leadership, communication, and team-building initiatives.
Discussed staff development and training needs and provided schedule of continuing education opportunities.
Prepared referrals to counselors for special counseling and therapy to support treatment needs.
Maintained high standards of safety compliance by enforcing workplace policies and conducting regular safety inspections/training sessions.
Provided assistance in preventing escapes, fights and violations of facility rules in event of code.
Collaborated closely with cross-functional teams to ensure seamless project delivery within established timelines and budget constraints.
Teamed up with clinical personnel to refine therapeutic approaches.
Coordinated timely completion of prior authorization requests for insurance approvals.
Generated creative activity suggestions to promote patient involvement on units.
Coordinated supply orders across eight crisis stabilization units.
Engaged in coordination across child, adult and detox treatment units.
Unit Clerk
Meridian Behavioral Healthcare, Inc
01.2022 - 04.2023
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
Answered multi-line telephone system, provided information, and directed calls.
Prepared admissions charts and scanned records.
Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Arranged discharges and patient transportations.
Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Obtained and organized medical records for office visits and scheduled labs.
Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
Pharmacy Cashier
Baya Pharmacy
07.2021 - 10.2022
Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
Pharmacy Technician Trainee
Walgreens Pharmacy
01.2020 - 07.2020
Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
Collected co-payments or full payments from customers.
Health Technician PMRS GS6 (40 Hours/week) at Department of Veterans AffairsHealth Technician PMRS GS6 (40 Hours/week) at Department of Veterans Affairs