Victoria Favila

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

• During my time working for Easterseals, I provided clients with emotional support and companionship. I also kept records of each individual child, including meals served, bathroom habits, and keeping track of medical conditions. Documented patient intake and dietary requirements and aided with feeding and monitoring. Followed safe lifting techniques and individual resident lifting instructions. Over the years of working in customer service, I've responded to customer concerns and conveyed details about results. Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints. I've also gained cashier/register experience by collecting and entering payment data into system. Identified issues and utilized emotional intelligence and diplomatic communication to defuse. Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy. Lastly, I've learned how to resolve conflict amongst customer dissatisfaction and coworkers whilst using people skills and customer service team building.