Summary
Overview
Work History
Education
Skills
Positions
Timeline
Generic

Victoria Ferguson

Haverhill,Florida

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Trained in connecting with customers to build positive relationships and strengthen loyalty. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Barista, Barista Trainer & Shift Supervisor

Starbucks
West Palm Beach, FL
08.2023 - Current
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Retail Support/ Customer Service Agent

William Sonoma
Remote
08.2022 - 08.2023
  • Assisting customers and my fellow co-workers who work in our retail stores via phone with any inquiries or issues by empathizing and working quickly with efficiency to resolve the issue
  • Taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all WIlliams-Sonoma brands (Pottery Barn, West Elm, Rejuvenation, Etc)
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Address customer questions and concerns regarding product and delivery information
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
  • Negotiate and appease customers
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.

Administrative Assistant / Customer Service Agent

APS Enterprises, INC.
West Palm Beach, FL
05.2020 - 08.2022
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responding to customers' questions and concerns via email or phone call
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Inventory
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Barista, Barista Trainer & Shift Supervisor

Starbucks #08258
Clematis Street, Florida
10.2016 - 01.2021
  • Food & beverage quality
  • Inventory management
  • Customer relations
  • Training, coaching and directing fellow partners
  • Supporting fellow partners to ensure the best customer experience
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Utilized POS system to receive and process customer payments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Monitored inventory levels of supplies and restocked when necessary.

Administrative Assistant

Apex CIPP Solutions Trenchless Pipelining Supplies and Equipment
West Palm Beach, Florida
01.2020 - 04.2020
  • Answering calls, taking messages and handling correspondence
  • Filing
  • Responding to customers' questions and concerns via email or phone call
  • Scheduling
  • Managing databases
  • Billing
  • Fulfilling orders
  • Inventory
  • Processed invoices for payment using accounting software applications

Administrative Assistant

Pipelining Technologies, INC.
West Palm Beach, Florida
06.2019 - 01.2020
  • Answering calls, taking messages and handling correspondence
  • Filing
  • Responding to customers' questions and concerns via email or phone call
  • Scheduling
  • Managing databases
  • Billing
  • Contacting customer's home insurance to ensure customer policy is eligible and that insurance company will accept quotes
  • Collecting payments from customers or home insurance companies.

Education

High School Diploma -

Florida Virtual School Full Time Connections Academy
01.2015

Skills

  • Microsoft Word, Excel, & PowerPoint
  • 60 WPM
  • Problem solving
  • Time management
  • Detail oriented
  • Organized
  • Interpersonal
  • Call Control
  • Case Management
  • Delivery Tracking
  • Returns Processing
  • Documentation and Reporting
  • Billing Inquiries

Positions

  • Shift Supervisor, Starbucks #08258, Clematis Street, Florida, FL, 33415, 10/01/16, 2021-12-31
  • Administrative Assistant, Pipelining Technologies, INC., West Palm Beach, Florida, FL, 06/01/19, 01/31/20
  • Administrative Assistant, Apex CIPP Solutions Trenchless Pipelining Supplies and Equipment, West Palm Beach, Florida, FL, 01/01/20, 04/30/20
  • Administrative Assistant / Customer Service Agent, APS Enterprises, INC., West Palm Beach, Florida, FL, 05/01/20, 08/31/22
  • Retail Support/ Customer Service Agent, William Sonoma, Remote, 08/01/22, Present

Timeline

Barista, Barista Trainer & Shift Supervisor

Starbucks
08.2023 - Current

Retail Support/ Customer Service Agent

William Sonoma
08.2022 - 08.2023

Administrative Assistant / Customer Service Agent

APS Enterprises, INC.
05.2020 - 08.2022

Administrative Assistant

Apex CIPP Solutions Trenchless Pipelining Supplies and Equipment
01.2020 - 04.2020

Administrative Assistant

Pipelining Technologies, INC.
06.2019 - 01.2020

Barista, Barista Trainer & Shift Supervisor

Starbucks #08258
10.2016 - 01.2021

High School Diploma -

Florida Virtual School Full Time Connections Academy

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Victoria Ferguson