Victoria Fernandez
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
4
4
years of professional experience
Work History
Manager
McDonald's
Davenport, FL
04.2025 - Current
- Supervised daily operations, ensuring adherence to quality and service standards for optimal customer satisfaction.
- Trained new team members on procedures and customer service techniques.
- Managed inventory levels and coordinated stock replenishment activities.
- Monitored staff performance and addressed issues to maintain team productivity and morale.
- Enforced customer service standards and resolved customer problems, enhancing overall service quality and customer retention.
- Trained employees on additional job positions to maintain coverage of roles.
- Collaborated with team to maintain efficient workflow during peak hours.
- Implemented safety protocols to promote a secure working environment.
- Operational management
Host
Qkenan
Orlando, Florida
02.2024 - 03.2025
- Greeted and seated guests in a friendly and efficient manner.
- Managed reservation system and coordinated seating arrangements effectively.
- Assisted servers with food orders and special requests for guests.
- Maintained cleanliness of dining area to ensure a welcoming environment.
- Responded promptly to guest inquiries and resolved minor issues as needed.
- Trained new hosts on procedures and customer service standards.
- Communicated effectively with team members to enhance overall guest experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Manager
Chick-fil-A
Orlando, FL
07.2022 - 01.2024
- Supervised daily operations to ensure quality and service standards.
- Trained new team members on procedures and customer service techniques.
- Managed inventory levels and coordinated stock replenishment activities.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled customer inquiries and resolved issues in a timely manner.
- Established processes to ensure efficient workflow throughout the organization.
Education
Davenport High School
Davenport, FLSkills
Reliable Manager with strong ownership and initiative Achieved team development and business objectives through exceptional work ethic and ability to build productive relationships in fast-paced environments Focused on maximizing productivity and optimizing procedures by collaborating closely with employees
Reliable Manager with strong ownership and initiative Achieved team development and business objectives through exceptional work ethic and ability to build productive relationships in fast-paced environments Focused on maximizing productivity and optimizing procedures by collaborating closely with employees
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manager
McDonald's
04.2025 - Current
Host
Qkenan
02.2024 - 03.2025
Manager
Chick-fil-A
07.2022 - 01.2024
Davenport High School