Victoria Fessman
Toms River,NJ
Summary
Proven track record in enhancing customer satisfaction and streamlining stock processes, notably at Walmart. Excelled in merchandise stocking and fostering customer relationships, achieving significant improvements in operational efficiency. Demonstrated strong capability in heavy lifting and maintaining a positive attitude under pressure, contributing to a cohesive team environment and superior service delivery. Dependable employee with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Stock Associate
Walmart
01.2024 - Current
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
Estimator
L&T Roofing and Home Improvements
09.2019 - 01.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Analyzed designs and performed accurate cost analysis.
- Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
Customer Service Representative
Advanced Call Center Technologies LLC
03.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service
Fish PLace
04.2017 - 08.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Server
Sam&Andys
08.2013 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Lloyd C Byrd
Chesterfield, VA06.2010
Skills
Merchandise Stocking
Workplace Safety
Customer Relationships
Product restocking
Heavy Lifting
Deadline-oriented
POS Systems
Cleaning procedures
Customer Service
Positive Attitude
Punctual and Reliable
Money Handling
Certification
- Food Safety Manager National Registry of Food Safety Professionals 8/24-8/29
Timeline
Stock Associate
Walmart
01.2024 - Current
Estimator
L&T Roofing and Home Improvements
09.2019 - 01.2024
Customer Service Representative
Advanced Call Center Technologies LLC
03.2018 - 09.2019
Customer Service
Fish PLace
04.2017 - 08.2018
Server
Sam&Andys
08.2013 - 05.2017
High School Diploma -
Lloyd C Byrd
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