Victoria Fester-Pfeffer

• Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
• Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
• Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
• Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.

• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Provided personal emotional support to family members regarding end-of-life decisions
• Assisted Residents with activities of daily living such as bathing, grooming, and dressing.
• Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

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• Developed positive personal relationships with customers through friendly conversation.
• Answered questions about menu items, ingredients, and pricing.
• Checked back with customers throughout meal service to ensure satisfaction.
• Operated POS efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Managed database systems containing customer information.
• Handled confidential documents in an organized fashion according to established protocol.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.

• Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
• Handled payments made by customers.
• Ensured the safety of children within the facility

• Operated drive-thru window efficiently to ensure fast order processing times.
• Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
• Restocked inventory when necessary to maintain sufficient levels at the front counter area.
• Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.