Victoria Fils-Aime
Waltham,MA
Overview
13
13
years of professional experience
Work History
HOSPITALITY OPERATIONS & MARKETING MANAGER
Wilson's Diner
01.2013 - Current
- Planned and led logistics for 40+ annual private events and catering engagements, driving 20% YoY revenue growth.
- Negotiated and coordinated with HBO Max’s production team during local filming of “Julia,” managing space usage and logistics.
- Redesigned menus and trained staff on upselling strategies, boosting average order value by 15%.
- Recruited and supervised a 15+ person front-of-house team, improving guest satisfaction and increasing table turnover by 25%.
- Launched local marketing campaigns for menus and community events, growing digital engagement by 30%.
OPERATIONS SPECIALIST CONTRACTOR
GelSight
12.2024 - 08.2025
- Developed and scaled automated systems for expense, inventory, and shipment tracking, increasing data accuracy to 99% and accelerating executive reporting.
- Oversaw 30 - 40 weekly domestic and international shipments, collaborating with carriers and warehouse teams to maintain 95%+ on-time delivery.
- Streamlined procurement by placing and tracking 100+ monthly POs, reducing supply chain lead times by 20%.
- Executed monthly physical audits of 1,000+ SKUs, increasing inventory reconciliation accuracy to 98% and reducing cycle count time by 25%.
- Managed logistics and planning for 10+ quarterly internal events and all-hands, contributing to a 15% increase in employee engagement metrics.
- Acted as operational liaison between Finance, People Ops, and Logistics teams to drive cross functional process improvements.
CULTURE, COMMUNICATIONS & EXECUTIVE OPERATIONS
Waltham Boys & Girls Club
04.2023 - 08.2024
- Spearheaded culture-building initiatives that improved employee satisfaction by 25% and reduced turnover by 15%.
- Managed relationships with 15+ board members and 50+ donors, increasing contributions by 20%.
- Boosted event revenue from $302K to $570K through sponsorship acquisition and targeted outreach.
- Directed planning and execution of 30+ fundraising and community events annually.
- Provided high-level administrative support to the CEO, Board Chair, and Executive Committee.
STRATEGIC OPERATIONS & EXECUTIVE ASSISTANT
Ultragenyx
09.2021 - 03.2023
- Supported onboarding and workspace setup for 69+ new hires, acting as HR liaison during site launches.
- Provided administrative support to 8 executives including the VP of Manufacturing.
- Led internal communications for 500+ employees, managing intranet content and newsletters.
- Coordinated 50+ company-wide meetings, optimizing logistics for 200+ participants.
Education
Master of Science - Global Health Policy & Management
Brandeis University
Waltham, MA05-2020
Bachelor of Arts - Health: Science, Society & Policy
Brandeis University
Waltham, MA05-2019
Skills
- Operational Strategy & Optimization
- Cross-Functional Team Leadership
- Procurement & Supply Chain Coordination
- Event & Project Management
- Stakeholder Engagement
- Logistics & Vendor Management
- Startup Operations
- Data-Driven Execution
Affiliations
LEADERSHIP & AFFILIATIONS
- Board Member, The Waltham Times (Marketing Co-Chair), 2025
- Distribution Committee Member & Grant Reviewer, Community Foundation for MetroWest, 2023–2025
- Event Committee Member, Youth of the Year – Massachusetts Alliance of Boys & Girls Clubs, 2023–2025
- Event Committee Member, Mobar Cuts, 2025
Timeline
OPERATIONS SPECIALIST CONTRACTOR
GelSight
12.2024 - 08.2025
CULTURE, COMMUNICATIONS & EXECUTIVE OPERATIONS
Waltham Boys & Girls Club
04.2023 - 08.2024
STRATEGIC OPERATIONS & EXECUTIVE ASSISTANT
Ultragenyx
09.2021 - 03.2023
HOSPITALITY OPERATIONS & MARKETING MANAGER
Wilson's Diner
01.2013 - Current
Master of Science - Global Health Policy & Management
Brandeis University
Bachelor of Arts - Health: Science, Society & Policy
Brandeis University
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