Victoria Flair
Omaha,NE
Summary
Dynamic sales associate with a proven track record of enhancing customer experiences through personalized service and effective product recommendations. Skilled in teamwork and problem-solving to drive sales and improve overall performance.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Sales Associate
Payless Shoes
Omaha, NE
01.2005 - 12.2006
- Enhanced customer experience through personalized service and product recommendations.
- Implemented promotional displays to increase visibility of seasonal products and boost sales.
- Collaborated with team members to achieve store sales goals and improve overall performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Trained new staff on sales techniques, customer engagement strategies, and operational procedures.
Customer Support and Sales
Sitel
Omaha, NE
01.2003 - 12.2006
- Worked with many clients, including Chase Manhattan bank.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted mostly with incoming customer questions and complaints
- Was tasked with out-going sales calls, encouraging upsells and customized plans.
Customer Sales Representative
ITT
Omaha, NE
01.2001 - 12.2002
- Assisted customers with product inquiries and order placements, ensuring prompt and accurate service.
- Developed knowledge of many products, enhancing customer engagement and support effectiveness.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Developed knowledge of ITT products, enhancing customer engagement and support effectiveness.
- Collaborated with team members to address customer concerns, improving overall satisfaction rates.
Education
GED -
Omaha Public Schools
Omaha, NE04-2000
Skills
- Outstanding customer service
- Customer service
- Customer engagement
- Client relations
- Product recommendations
- Sales availability
- Conflict resolution
- Analytical skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Communication skills
- Listening skills
- People skills
- Approachable demeanor
- Customer rapport
- Customer engagement
Languages
Spanish
Limited Working
Swedish
Limited Working
Interests
- Crafting and DIY Projects
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Drawing and Painting
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Baking
- Growing herbs, vegetables, or fruits in home gardens
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
Timeline
Sales Associate
Payless Shoes
01.2005 - 12.2006
Customer Support and Sales
Sitel
01.2003 - 12.2006
Customer Sales Representative
ITT
01.2001 - 12.2002
GED -
Omaha Public Schools