Victoria Fleming
Bridgeport,CT
Summary
Proven track record at St Vincents Medical Center / Hartford Health Care, excelling in customer service and problem-solving. Skilled in training teams and enhancing patient experiences, demonstrating exceptional verbal communication and adherence to medical protocols. Achieved significant improvements in operational efficiency and patient satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Call Center Operator
St Vincents Medical Center / Hartford Health Care
2007.07 - Current
- Assist the organization's telecommunication system including answering and routing all incoming calls to the correct location.
- Use call park and LCU paging systems and to communicate and contact emergency staff in a timely manner for all code and emergency calls.
- Provide patient information utilizing the Epic system.
- Assist with drills and announcements as requested by administration.
- Responsible for repairing and replacing pagers as needed.
- Update daily on-call schedules for doctors and clinical staff to assure information is current and correct.
- Maintain monthly logbooks with accurate information.
- assist with language access requests for interpreters.
- Coordinate monthly staff schedule.
Patient Transporter
St Vincents Medical Center / Hartford Health Care
2017.06 - 2019.09
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
Education
High School Diploma -
Central High School
Bridgeport, CT06.1996
Skills
- Customer Service
- Problem-solving skills
- Goal-Oriented
- Resolving issues
- Verbal and written communication
- Training experience
Timeline
Patient Transporter
St Vincents Medical Center / Hartford Health Care
2017.06 - 2019.09
Customer Service Call Center Operator
St Vincents Medical Center / Hartford Health Care
2007.07 - Current
High School Diploma -
Central High School
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