Victoria Flood
Alexandria
Summary
Dedicated professional with 20 years of experience in the funeral industry and newly certified Paralegal. Skilled in legal document preparation, claims processing, compliance, and client communication. Known for discretion, accuracy, and ability to manage complex administrative and legal documentation processes within specified deadlines.
Overview
20
20
years of professional experience
Work History
Funeral Professional & Executive Assistant
Owens Funeral Home
06.2005 - Current
- Prepare, file, and track death certificates, Medicaid, VA, and insurance claims, ensuring compliance with legal and regulatory requirements.
- Create documents, templates, spreadsheets, and office procedures.
- Communicate directly with clients to explain billing, insurance documentation, and regulatory processes with clarity and professionalism.
- Coordinate with health departments, physicians, and government agencies to ensure accurate and timely processing of sensitive legal records.
- Assist the owner/funeral director with scheduling, correspondence, vendor negotiations, advertising, and executive-level administrative tasks.
- Manage financial processes including payroll, accounts receivable/payable, and 401K administration; reconcile records using QuickBooks and Gusto
- Oversee IT coordination, software upgrades, and staff training to maintain efficient document management and compliance.
- Maintain strict confidentiality in handling all legal, financial, and client matters.
Education
Paralegal Certificate -
University of Southern Indiana
08.2025
Bachelor of Music - Vocal Performance
Taylor University
01.2003
Skills
- Legal Research, Analysis & Writing
- Legal Document Preparation & Filing
- Legal Ethics & Professional Responsibility
- Legal Interviewing & Client Communication
- Civil Litigation & Discovery
- Application of Federal Rules of Civil Procedure
- Westlaw Training
- Records Management
- Confidential Information Handling
- Microsoft Office Suite
- QuickBooks
Timeline
Funeral Professional & Executive Assistant
Owens Funeral Home
06.2005 - Current
Bachelor of Music - Vocal Performance
Taylor University
Paralegal Certificate -
University of Southern Indiana
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