Summary
Overview
Work History
Education
Skills
Timeline
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VICTORIA FLORA

Granite City,IL

Summary

Ambitious and results-driven administrator and supervisor with over 12 years of experience in Sales, Human Resources, and Recruitment. I demonstrate in-depth knowledge of software applications for cold and lead calls, coupled with a strong background in sales strategies and human resource management. Proficient in Microsoft Office Suite, including Outlook, PowerPoint, and Excel, with a proven track record of leveraging these tools to enhance operational efficiency and drive organizational success.

Overview

16
16
years of professional experience

Work History

Key Holder / Tanning Consultant

Pair-A-Dice Tan
Granite City, IL
04.2022 - Current
  • Supervise staff and manage daily operations, train new employees on procedures and policies
  • Maintain cleanliness and safety of tanning equipment
  • Upsell products and services to enhance customer experience
  • Stay informed about tanning trends and safety guidelines, In-depth understanding of tanning techniques, products, and skin care
  • Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies
  • Assisted customers with product selection, price checks, returns and exchanges, and special orders

Human Resources Coordinator

AC Trucking
O'Fallon, MO
12.2024 - 03.2025
  • Assisted in the recruitment process, including job postings, screening of resumes, scheduling interviews, conducting reference checks and making offers
  • Drafted documents such as employment contracts, offer letters, termination notices and other correspondence
  • Conducted new hire orientations to ensure employees understand company policies and procedures
  • Participated in accident investigations involving third-party vendors or contractors
  • Investigated near-miss incidents through Samara in order to determine root causes and prevent future recurrences
  • Managed driver logs, HOS

Human Resources / Safety Coordinator

Newman Carriers & Archview Tankwash
Fairmont City, IL
10.2022 - 09.2024
  • Media Management: Job Advertising, Design and placement of job boards/ads to attract qualified candidates
  • Administrative Tasks: Coordinate, plan, and direct administrative functions for Newman Carriers
  • Recruitment and Hiring: Oversee the recruiting, interviewing, and hiring of new DOT drivers and office staff
  • Manage compensation, employee benefits, training and development, compliance with labor laws and industry regulations to maintain a safe and equitable workplace
  • Drug Screening: Manage DOT drug screening processes to ensure adherence to regulatory standards
  • Maintained accurate records of all safety-related activities, such as training logs, incident reports

Safety Compliance / HR Manager / National Driver Recruiter

Midwest Systems / Boasso Global
St. Louis, MO
03.2021 - 10.2022
  • Company Overview: Company Overview: Midwest Systems a Division of Boasso Global
  • Ensure all drivers are DOT compliant with ELDs by monitoring through various systems
  • Oversee the recruiting, interviewing, and hiring of new DOT drivers
  • Manage and maintain compliant files with up-to-date records
  • Manage DOT drug screening processes to ensure adherence to regulatory standards
  • Handled recruiting responsibilities/onboarding for five locations across the Midwest
  • Company Overview: Midwest Systems a Division of Boasso Global

Recruiting Supervisor

Earl L. Henderson Trucking Company / Trekker
Caseyville, IL
04.2015 - 03.2021
  • Answer questions effectively and follow up on leads and drivers
  • Set and achieve goals to ensure company growth
  • Job Advertising, Design and placement of job boards/ads to attract qualified candidates
  • Oversee the processing of drivers and manage driver discrepancies
  • Proficient in McLeod Software, Tenstreet, Jive, DAC, PSP, and electronic communications
  • Act as a travel agent for drivers, coordinating transportation, flights, hotel stays
  • Manage recruiting staff and ensure effective recruitment processes

Sales Representative

Illinois Title Loans, Inc.
Granite City, IL
11.2012 - 04.2015
  • Identify and pursue new sales opportunities to grow the title loan business
  • Conduct thorough needs assessments with potential clients to understand their financial requirements and determine their eligibility for title loans
  • Guide clients through the loan application process, ensuring all required documentation is collected and accurately processed
  • Verify title and vehicle information and facilitate the appraisal process

Senior Assistant Store Manager

Security Finance
Granite City, IL
04.2011 - 11.2012
  • Developed and implemented in-store promotions to improve customer service levels
  • Performed daily cash reconciliations ensuring accuracy of financial transactions
  • Utilized data analytics tools to track key performance indicators such as sales figures
  • Implemented strategies to increase loan sales by utilizing upselling techniques with customers

Cashier/Customer Service

Schnucks Grocery Store
Granite City, IL
10.2009 - 04.2011
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Built and maintained positive working relationships with co-workers
  • Accurately processed customer payments using cash, credit cards, and checks
  • Provided efficient and courteous service to customers
  • Handled customer complaints and inquiries in a courteous and efficient manner

Administrator/Recruiter

Aflac Insurance Company/ Gary Eberlin & Associates
Collinsville, IL
08.2009 - 04.2010
  • Answered phone calls and emails from clients to address questions, complaints, and needs
  • Utilized computer software to complete various administrative tasks
  • Coordinated employee schedules and set dates for company meetings and appointments

Education

Diploma - Business

Granite City Senior High School
Granite City, IL
05.2010

Skills

  • Leadership
  • Communication
  • Organizational Skills
  • Relationship Management
  • Record Management
  • Data Analysis
  • Attention to Detail
  • Software Proficiency
  • Transportation & Logistics
  • Customer Interaction & Management
  • Background Screening
  • Customer Service Excellence
  • Retail and Management Experience
  • Cash handling accuracy
  • Training and mentoring
  • Workplace safety

Timeline

Human Resources Coordinator

AC Trucking
12.2024 - 03.2025

Human Resources / Safety Coordinator

Newman Carriers & Archview Tankwash
10.2022 - 09.2024

Key Holder / Tanning Consultant

Pair-A-Dice Tan
04.2022 - Current

Safety Compliance / HR Manager / National Driver Recruiter

Midwest Systems / Boasso Global
03.2021 - 10.2022

Recruiting Supervisor

Earl L. Henderson Trucking Company / Trekker
04.2015 - 03.2021

Sales Representative

Illinois Title Loans, Inc.
11.2012 - 04.2015

Senior Assistant Store Manager

Security Finance
04.2011 - 11.2012

Cashier/Customer Service

Schnucks Grocery Store
10.2009 - 04.2011

Administrator/Recruiter

Aflac Insurance Company/ Gary Eberlin & Associates
08.2009 - 04.2010

Diploma - Business

Granite City Senior High School

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VICTORIA FLORA