Victoria Flores
Webster,TX
Summary
Results-oriented professional with significant experience at Gen Korean BBQ, specializing in leadership and operational optimization. Demonstrated ability to enhance team performance through targeted training and development initiatives. Expertise in Microsoft Excel supports the implementation of strategic initiatives that drive growth and elevate customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Assistant Manager
Gen Korean BBQ
Webster, TX
04.2025 - Current
- Facilitated smooth daily business operations in support of general manager.
- Supported kitchen staff by prepping ingredients for service.
- Managed weekly scheduling to optimize workflow and resource allocation.
- Ordered inventory to maintain adequate stock levels for operations.
- Assisted general manager with employee training, recruitment, promotions, and strategic planning.
- Formulated overall strategy and established policies to guide team performance.
- Ensured compliance with health and safety regulations among staff.
- Provided effective solutions to operational issues as they arose.
Assistant Manager
Panda Express
Ramona, California
05.2024 - 03.2025
- Executed daily inventory checks to uphold stock levels and freshness.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Monitored food safety standards, ensuring compliance with health regulations.
- Supported management in launching promotional campaigns for new menu items.
- Facilitated team meetings, fostering effective communication and collaboration among staff.
- Oversaw cash handling processes, ensuring accuracy during transactions.
- Supervised daily operations, including shift scheduling and duty assignments.
- Guided junior staff members on daily tasks, projects, and objectives.
General Management
Smoothie King INC
05.2022 - 12.2023
- Oversaw daily operations to ensure efficiency and productivity.
- Strategized operational goals to drive growth and optimize expenses.
- Maintained budgets while implementing cost-saving measures.
- Established policies and processes for improved workflow.
- Ensured compliance with health and safety regulations among staff.
- Managed recruitment and training programs for new employees.
- Resolved customer complaints promptly to enhance satisfaction.
- Conducted inventory management, including filing monthly reports.
Assistant Manager
The Habit Grill
06.2021 - 05.2022
- Oversaw daily operations to drive efficiency and productivity.
- Designed strategic initiatives and established growth objectives.
- Maintained budgets while optimizing expenses for financial stability.
- Set policies and processes to enhance operational consistency.
- Ensured compliance with health and safety regulations among staff.
- Facilitated recruitment and training of new employees to build a skilled workforce.
- Promoted professional development to enhance employee capabilities.
- Provided effective solutions to operational issues as they arose.
Assistant Manager
MCALISTERS DELI
07.2018 - 01.2019
- Responding efficiently and accurately to restaurant customer complaints
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Assistant Manager
Chick-fil-a
04.2016 - 04.2018
- Supervise and provide training to new employees
- Perform payroll functions, such as maintaining time keeping information and processing and submitting payroll
- Order and dispense supplies as needed
- Creating and maintaining schedules for employees
- Maintaining a safe work environment
- Coach and supervise employees
- Answered customer telephone calls promptly and in an appropriate manner
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Education
High School -
Clear Brook High School
Friendswood, TX01.2016
Skills
- Leadership and emotional intelligence
- Problem solving and adaptability
- Project management
- Interpersonal communication
- Sales and business intelligence
- Microsoft Excel proficiency
- Typing skills
- Training and development
Certification
- TABC
- Managers Food safety
Timeline
General Assistant Manager
Gen Korean BBQ
04.2025 - Current
Assistant Manager
Panda Express
05.2024 - 03.2025
General Management
Smoothie King INC
05.2022 - 12.2023
Assistant Manager
The Habit Grill
06.2021 - 05.2022
Assistant Manager
MCALISTERS DELI
07.2018 - 01.2019
Assistant Manager
Chick-fil-a
04.2016 - 04.2018
High School -
Clear Brook High School
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