Victoria Fogg
League City
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged hospitality services and issue handling to maintain a 90% order accuracy at Sonic DriveIn. My expertise in Microsoft and team collaboration significantly boosted staff performance and guest satisfaction, demonstrating a commitment to excellence and efficiency in fast-paced environments.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
The San Luis Resort, Spa and Conference Center
10.2024 - 02.2025
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Receptionist
Blossom Hotel
06.2024 - 10.2024
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
Carhop
Sonic DriveIn
03.2024 - 10.2024
- Memorized orders and maintained 90% accuracy in high-traffic times.
- Balanced orders on trays weighing over 10 lbs and delivered them to cars.
- Answered guest questions and promoted special products.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Assistant General Manager
StayApt Suites
06.2023 - 03.2024
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
Front Desk Receptionist
StayApt Suites
11.2022 - 06.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
Cashier
Spirit Halloween Store
08.2022 - 10.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Cashier
J.C. Penney
12.2021 - 04.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Rainforest Pets
06.2020 - 04.2022
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
Food Service Worker
Freddys Frozen Custard
06.2019 - 08.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
Cashier
Wendys Restaurant
06.2018 - 08.2018
- Provided correct change to customers while following cash handling policies and procedures.
- Engaged customers to help create superior food and beverage experience.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Clear Springs Highschool
League City, TX05-2020
Skills
- Departmental support
- Task delegation
- Oral and writing communication
- Performance improvement
- Hospitality services
- Issue handling
- Team collaboration
- Skilled in Microsoft, Opera, LMS, Alice, GEMS, and Ambiance
- Staff management
- Customer service
Languages
American Sign Language
Professional Working
English
Native or Bilingual
Timeline
Front Desk Receptionist
The San Luis Resort, Spa and Conference Center
10.2024 - 02.2025
Front Desk Receptionist
Blossom Hotel
06.2024 - 10.2024
Carhop
Sonic DriveIn
03.2024 - 10.2024
Assistant General Manager
StayApt Suites
06.2023 - 03.2024
Front Desk Receptionist
StayApt Suites
11.2022 - 06.2023
Cashier
Spirit Halloween Store
08.2022 - 10.2022
Cashier
J.C. Penney
12.2021 - 04.2022
Sales Associate
Rainforest Pets
06.2020 - 04.2022
Food Service Worker
Freddys Frozen Custard
06.2019 - 08.2019
Cashier
Wendys Restaurant
06.2018 - 08.2018
High School Diploma -
Clear Springs Highschool
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