Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Additional Information
Timeline
Generic

Victoria Fort

Clearwater,FL

Summary

10 years plus experience

Overview

38
38
years of professional experience
1
1
Certification

Work History

Customer Service Officer

AARP Services
06.2021 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Implemented and developed customer service training processes.

Debt Consultant

Debt Counselor, Karma Capital
12.2013 - 08.2020
  • Contacted major credit bureaus to obtain copies of files and discuss specific entries.
  • Contributed to company growth through identifying opportunities for expanding services offered to new markets.
  • Built rapport with creditors, facilitating successful negotiations on behalf of clients in distressing financial situations.
  • Coordinated with external partners, such as credit bureaus and legal professionals, to provide comprehensive support in addressing clients'' financial challenges.

Debt Consultant

4 Sight Financial
01.2006 - 08.2020
  • Contacted major credit bureaus to obtain copies of files and discuss specific entries.
  • Contributed to company growth through identifying opportunities for expanding services offered to new markets.
  • Built rapport with creditors, facilitating successful negotiations on behalf of clients in distressing financial situations.
  • Coordinated with external partners, such as credit bureaus and legal professionals, to provide comprehensive support in addressing clients'' financial challenges.
  • Collaborated with credit counseling agencies to provide holistic solutions for clients in need of financial assistance.
  • Increased client retention rates by conducting regular follow-ups, ensuring continued progress towards their financial goals after initial consultations concluded.
  • Developed tailored strategies, effectively resolving complex client cases involving bankruptcy or litigation threats.
  • Reduced client debt by negotiating settlements and restructuring payment plans.
  • Promoted a positive work environment among colleagues by sharing knowledge, resources, and expertise when needed for collective success as a team.
  • Maximized debt reduction results with thorough research on creditors'' policies and practices.
  • Fostered strong relationships with clients, leading to high satisfaction levels and referrals.
  • Assisted clients with filing for bankruptcy and other debt-relief options.
  • Stayed up-to-date on industry trends and regulations, ensuring compliance and best practices were consistently followed within the organization.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Responded to client concerns and questions about credit scores and methods to improve numbers.
  • Improved clients'' financial situations through comprehensive debt analysis and customized action plans.
  • Enhanced team productivity by providing ongoing training and support to junior debt consultants.
  • Interviewed clients by telephone or in-person to gather financial information.
  • Assisted management in devising data-driven strategies by maintaining accurate records of client cases and outcomes achieved.
  • Answered over [Number] customer communications per day via telephone, email and web chat.
  • Streamlined client communication processes for increased efficiency in case management.
  • Conducted preliminary assessments of potential clients'' finances, determining eligibility for company''s services based on their unique circumstances.
  • Participated in ongoing professional development opportunities, refining skills and acquiring new knowledge to better serve clients in an ever-changing industry landscape.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
  • Delivered presentations at community events, raising awareness about the importance of managing personal debt responsibly.
  • Received and submitted customer payments to further reduce open account balances.
  • Produced budget tools, educational support and referrals for clients.
  • Mentored new hires in the intricacies of debt consultation, instilling confidence in their ability to deliver exceptional service to clients.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Benefits Specialist

PHEMS
03.2000 - 01.2006
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Assessed the effectiveness of current benefit programs through regular analysis of utilization data, identifying areas where improvements could be made or costs could be reduced without sacrificing quality offerings for employees.

Clerk/ Administrative Assistant

State Of Florida
03.1986 - 03.2000
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed tax drawers, resolved variances and filed company receipts.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.

Education

GED -

Dunedin High School
Dunedin
06.1978

Skills

Computers Skills, Date Entry

Customer Services Networking Working Remote

Mulitasking

Probelm Solving

Organization

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Computer Skills

Software

Certification

Data Entry

Computer Skills


Additional Information

Quick Learner Answered phones, faces email Performed all office Clerical. Operated office equipment voicemail systems, and facsimiles.

Timeline

Customer Service Officer

AARP Services
06.2021 - Current

Debt Consultant

Debt Counselor, Karma Capital
12.2013 - 08.2020

Debt Consultant

4 Sight Financial
01.2006 - 08.2020

Benefits Specialist

PHEMS
03.2000 - 01.2006

Clerk/ Administrative Assistant

State Of Florida
03.1986 - 03.2000

GED -

Dunedin High School

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