Victoria Forte'
Hollywood,FL
Summary
To acquire a position with a progressive company who will recognizes hard work, dedication, and offers opportunities for advancement and growth. Committed to providing outstanding care and support.
Overview
13
13
years of professional experience
Work History
Office Manager/Front Desk Agent
Spine And Wellness Centers Of America
01.2023 - Current
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Executive Assistant
State Farm
05.2021 - 04.2022
- In charge of ordering office supplies
- Answering agents emails after hours
- Answer high call volume inbound/ make outbound calls
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing application for coverage.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Collected premiums on or before effective date of coverage.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Review policy/policies upon renewals
- Cross-sell/ Retention specialist
- Submit endorsements per insured request.
FC Associate
Amazon
11.2019 - 03.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced order processing time through effective coordination with team members and accurate inventory management.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Achieved recognition for contribution to store success by optimizing sales.
- Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Balanced workload distribution among team members effectively, fostering a collaborative work environment that maximized productivity.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
Customer Service Representative
State Farm
04.2011 - 07.2019
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Certification - Nursing
Certified Nursing Assistant
Las Vegas12.2021
High School Diploma -
Rancho High School
Las Vegas05.2018
Skills
- Ability to organize to prioritize a variety of tasks/projects
- Assist in resolution of any insured/ and / or provider billing issues
- Ability to work within strict time frames and resolute deadlines
- Ability To preserve confidentiality of information
- Accuracy and attention to detail
Additional Information
I am also trained on the proper skills as a CNA
- Provide basic care to patients in long term/acute facilities
- Assist patients/residents with ADL's
-Toileting, feeding, bathing, ROM exercises
- Communicate with healthcare workers and family members
- Serving meals
-Ambulation / Lifting patients
-Mechanical Lifts
-Vital signs
-Providing companionship, and friendship with patients
-CPR certified
Timeline
Office Manager/Front Desk Agent
Spine And Wellness Centers Of America
01.2023 - Current
Executive Assistant
State Farm
05.2021 - 04.2022
FC Associate
Amazon
11.2019 - 03.2021
Customer Service Representative
State Farm
04.2011 - 07.2019
Certification - Nursing
Certified Nursing Assistant
High School Diploma -
Rancho High School
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