Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria France

Midland,TX

Summary

To secure an administrative role and improve operations in your business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Manager

Loft
11.2021 - Current
  • Supervised sales associates
  • Performed opening/closing duties
  • Maintained proper inventory
  • Helped customers with shopping and outfit design.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers

Creative associate

Edible arrangments
11.2020 - 10.2021
  • Designed and created edible arrangements
  • Maintained sanitary work environment
  • Guided customers through online design process.
  • Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
  • Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Enhanced food presentation by skillfully arranging dishes and garnishing plates.
  • Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Sales associate

Dollar General Store
06.2019 - 10.2020
  • Assisted customers with their queries
  • Organized the store layout
  • Unloaded shipment trucks
  • Stocked shelves.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Famous Footwear
03.2017 - 04.2019
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.

Grocery Clerk

Porter's Thriftway
06.2013 - 06.2015
  • Received regular commendations from supervisors for exceptional work ethic, attention to detail, and dedication to customer satisfaction.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Baking and Pastry -

The Art Institute of Philadelphia
12.2018

Skills

  • Problem Solving
  • Time Management
  • Organization
  • Multi-Tasking
  • Customer Service
  • Collaboration
  • Teamwork and Collaboration
  • Verbal and written communication
  • Computer Skills

References

  • Jordan Stephens, (432) 940-6610
  • Gary Paredez (432) 254-6704
  • Donna Reynolds (432) 559-5217
  • Jason Little, (432) 349-5577
  • Latrina Little (432) 978-5123

Timeline

Manager

Loft
11.2021 - Current

Creative associate

Edible arrangments
11.2020 - 10.2021

Sales associate

Dollar General Store
06.2019 - 10.2020

Sales Associate

Famous Footwear
03.2017 - 04.2019

Grocery Clerk

Porter's Thriftway
06.2013 - 06.2015

Baking and Pastry -

The Art Institute of Philadelphia

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