Victoria Frank

Focusing on reporting, research, and verification projects surrounding our clients' greenhouse gas (GHG) mitigation, Natural Resources, Sustainability, and Environmental goals, key contributions include:

• Compiling research, data, and creating professional presentations highlighting key Sustainability trends, information, and recommendations for 3 lead consultants and their projects.
• Participating in Sustainability, Compliance, and Permitting audits and/or Assessments and Investigations with clients.
• Evaluating facilities for compliance with federal, state, and local environmental regulations.
• Recording, evaluating, and interpreting data and work plans, with associated analysis and interpretations of findings.
• Verifying Sustainability claims against client needs and/or industry and/or voluntary standards.
• Reviewing and developing strategies for reporting on measurable metrics.
• Conducting, organizing, and tracking data reviews on projects such as GHG Reporting and Verification, Audits, Planning, and Regulatory Reviews.

• Helped clients manage and reach individual goals, supporting independent progression and business development within home services industry.
• Created, prepared and delivered reports to various departments.
• Standardized marketing presentations and internal organizational structures and processes to promote collaboration and increase sustained client adoption into our programs.
• Onboarded customers, dealers, and partners to facilitate training for Sales and Business development Team.
• Designed educational and marketing pieces for customers, organizational staff, and clients.
• Special projects: Designed plans to incorporate Sustainable HVAC and Plumbing industry initiatives within current organizational business models. Researched leading ideas and technologies used for HVAC and Plumbing manufacturing, distribution, and equity in order to further sustainability and green energy goals within these sectors.

I held several positions while working for Service Experts, LLC: Sales and Marketing Coordinator, Office Administrator, Senior Office Administrator, and Senior Office & Operations Administrator.

My primary tasks included:

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Supervision of office staff, onboarding and training new employees, and working as internal HR for Kansas City's branch.
• Completed daily logs for management review.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Performed wide-ranging administrative, operational, financial, and service-related functions.
• Special & Volunteer Assignments: Customer membership liaison and Regional Employee Retention Committee Lead

• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Daily responsibilities included sales tracking, budget reporting, marketing development for expanding department reach, customer service phone coverage, routing & dispatching sales and service staff, & other related coverage as needed.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training

• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Conducted research to address shipping errors and packaging mistakes.
• Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Coordinated inventory counts on a quarterly basis.
• Organized records of vehicles, schedules and completed orders.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Customer service and dispatch coverage on as needed basis.