Victoria Freeman
Summary
Strong foundation in communication and problem-solving. Ready to learn and grow in a dynamic environment. Quickly grasp new concepts and apply them effectively. Adapt seamlessly to any situation. Focus on developing organizational and interpersonal skills. Excited to bring expertise to the [Desired Position] role. Background in supporting organizational operations and enhancing team efficiency. Proven track record in managing daily tasks and contributing to strategic initiatives. Ability to make a meaningful impact. Effective communication and problem-solving skills to navigate challenges with ease.
Overview
7
7
years of professional experience
Work History
Game Operations Staff
Charlotte Checkers Hockey
08.2022 - Current
- Oversee and aid service to over 100+ community groups and private companies to ensure fulfillment of all game day appearances.
- Support Charlotte Checkers marketing team in all pregame or post game events (partnership activation; including concourse marketing).
- Assist in planning, preparing, and production of game operations activities.
- Facilitate production of pregame, intermission, and promotional giveaways and in-arena fan experiences.
- Develop strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Establish positive relationships with customers and other staff members.
- Maintain clean and organized work areas to promote efficiency and team safety.
Events & Guest Services Intern
Charlotte Motor Speedway
08.2023 - 05.2024
- Assisted executive management team in day-to-day operations in preparation for the following events: The Nascar Bank of America Roval 400, Nascar Xfinity Series, Breakaway Music Festival, and various Auto Fairs.
- Streamlined check-in and check-out processes for improved guest experience.
- Handled customer complaints effectively, implementing solutions that met both the guest's needs and company policies.
Mobile Ticket Team Member
Carolina Panthers Football
08.2021 - 02.2022
- Assisted the daily ticket operations department on game days by providing customer support for fans with mobile ticketing issues.
- Utilized the ticket master system including: Archtics, Host, and Account Manager.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Competitive Sports Assistant
The University of North Carolina at Greensboro
10.2017 - 01.2019
- Assisted in the day-to-day management of the Intramural Sports Program and execution of Club Sports practices and events at Kaplan Recreation Center.
- Established rapport with student-athletes, cultivating relationships built on trust and mutual respect.
- Collaborated with head coaches to develop effective practice schedules and workout routines for optimal athletic growth.
- Ensured compliance with league rules and regulations by maintaining thorough knowledge of policies and effectively communicating them to athletes.
- Managed practice drills efficiently while focusing on specific skills necessary for individual improvement.
- Assisted in the organization of sports events, ensuring smooth operations and positive experiences for participants.
Education
Master of Science - Kinesiology, Sport Management
East Carolina University
Greenville, NC12.2024
Bachelor of Science - Kinesiology, Sport Management
The University of North Carolina At Greensboro
Greensboro, NC12.2020
Skills
- Customer service expertise
- Multitasking Abilities
- Adaptability and flexibility
- Customer relations skills
- Scheduling and coordination
- Leadership qualities
- Teamwork and collaboration
- Relationship building
Leadership and Volunteer Opportunities
- NCAA Men's Final Four, Operations & Event Staff, Phoenix, AZ, 04/24, Assisted with operations of fan experiences, volunteer sign ups, and fan assistance areas, Worked in conjunction with corporate sponsors such as Coca-Cola in implementing their initiatives during tournament week
- ESPN Black Sports Business Symposium, Operations Assistant & Attendee, Atlanta, GA, 03/23 - 04/23, Worked with the executive leadership team in the preparation and operation of events throughout the event weekend, Selected out of a pool of 1,000+ candidates to attend and network with top sports professionals
- Grimsley High School, Assistant Varsity Women's Basketball Coach, Greensboro, NC, 10/19, 02/21, Detected offensive and defensive tendencies of opposing teams, Assisted in preparing players for practices and games, Supported each young teenager in life skills beyond the basketball court via tutoring sessions and personal development mentoring
- Kiser Middle School, Assistant Girls Basketball Coach, Greensboro, NC, 10/18, 10/19
Timeline
Events & Guest Services Intern
Charlotte Motor Speedway
08.2023 - 05.2024
Game Operations Staff
Charlotte Checkers Hockey
08.2022 - Current
Mobile Ticket Team Member
Carolina Panthers Football
08.2021 - 02.2022
Competitive Sports Assistant
The University of North Carolina at Greensboro
10.2017 - 01.2019
Master of Science - Kinesiology, Sport Management
East Carolina University
Bachelor of Science - Kinesiology, Sport Management
The University of North Carolina At Greensboro
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