Victoria Frick
Riverside,CA
Summary
Outgoing and friendly experienced clerical worker. Excellent phone manners with exceptional clarity and professionalism. Responsible and diligent in performing assigned duties.
Overview
8
8
years of professional experience
Work History
Salesperson/Cashier
Miller's Hallmark
Norwalk, CT
10.1994 - 12.1994
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Secretary
Connecticut Appraisals, Inc.
Fairfield, CT
07.1994 - 10.1994
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Personally delivered important documents to financial institutions.
Receptionist
Riverside County Medical Association
Riverside, CA
10.1992 - 01.1994
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provided referrals to specialty doctors all over Riverside County, while also reciting RCMA's public disclaimer to each and every caller seeking referrals.
Office Assistant II
County Of Riverside District Attorney's Office
Riverside, CA
02.1991 - 08.1992
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- In charge of specific part of the alphabet filing bank for the Family Support Division of the District Attorney's Office.
Real Estate Hostess/Administrative Assistant/Accountant
Santa Rosa Developers/Robertson's Ready Mix
Riverside, CA
03.1990 - 02.1991
- Maintained efficient office operations by handling errands and administrative functions.
- Kept contacts organized with [Software] system to maintain readiness for future mailings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Maintained clean reception area to promote positive, professional environment for clients.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered, responded to and transferred over [Number] daily phone calls on multi-line phone system.
- Wrote checks on company checkbook to vendors.
- Accounts payable and receivable duties as assigned.
Office Assistant II
County Of Riverside, Riverside General Hospital
Riverside, CA
05.1988 - 03.1990
- Delivered clerical support by handling range of routine and special requirements.
- Worked graveyard shift pulling and delivering patient charts for clinics and Emergency Room.
Real Estate Hostess
Pacific Community Development
Costa Mesa, CA
06.1987 - 05.1988
- Greeted and directed potential home buyers in a new housing tract in a Master Planned Community.
- Kept guest book for agent.
- Unlocked Model Homes, and opened them for public viewing.
- Answered phones and took messages from clients and vendors.
- Answered questions about the development, as well as surrounding area, in regard to schools, shopping centers, etc.
Real Estate Hostess
Barrett American, Inc.
Irvine, CA
06.1986 - 06.1987
- Ran the Information Center for a Master Planned Community.
- Took weekly traffic reports from multiple Real Estate Sales Agents.
- Responsible for opening and closing the Center.
- Greeting potential home buyers, and directing them to different community track home sites within the community using a scale model centered in my office, as well as brochures for the different track homes.
Education
No Degree - Administration of Justice
Riverside City College
Riverside, CAHigh School Diploma -
Ramona High School
Riverside, CA06.1985
Skills
- Strong Organizational Skills
- Office Equipment Operation
- Document and File Management
- Multi-Line Telephone Systems
- Client Interfacing
- Call Answering and Routing
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Customer Complaint Resolution
- External Communications
- Clerical Support
- Materials Organization
- Customer Service
- Flexible and Adaptable
Additional Information
I stopped working outside the home after my son was born in 1996. During his childhood I assisted my mother with rental property, and later became her care taker, as well as being a full time, stay-at-home mom. At 11 years old, I enrolled my son in a WASC Accredited charter school that he attended from 6th grade until 12th grade graduation. Part of his charter school experience was home school learning, for which I was responsible and highly involved in. My mother has since passed away, and my son has graduated from the University of California Riverside, Cum Laude. Currently I am married to a retired engineer/inventor, and multiple rental owner who is 87 years old, and whose health is declining. For the last several years I have helped him run his rentals, and am now caretaker for him. I have concluded that upon reaching the inevitable, I would like to return to the workplace. I feel that I still have valuable skills to offer. Thank you for considering me for employment.
Timeline
Salesperson/Cashier
Miller's Hallmark
10.1994 - 12.1994
Secretary
Connecticut Appraisals, Inc.
07.1994 - 10.1994
Receptionist
Riverside County Medical Association
10.1992 - 01.1994
Office Assistant II
County Of Riverside District Attorney's Office
02.1991 - 08.1992
Real Estate Hostess/Administrative Assistant/Accountant
Santa Rosa Developers/Robertson's Ready Mix
03.1990 - 02.1991
Office Assistant II
County Of Riverside, Riverside General Hospital
05.1988 - 03.1990
Real Estate Hostess
Pacific Community Development
06.1987 - 05.1988
Real Estate Hostess
Barrett American, Inc.
06.1986 - 06.1987
No Degree - Administration of Justice
Riverside City College
High School Diploma -
Ramona High School
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