Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Fritsch

Montfort,WI

Summary

Dynamic professional with extensive experience at Lands' End, excelling in project planning and customer service. Proven ability to lead teams, enhance operational efficiency, and deliver exceptional support. Skilled in analytical thinking and attention to detail, consistently achieving results in fast-paced environments while fostering collaboration and adaptability.

Overview

17
17
years of professional experience

Work History

Senior Coordination, Learning and Development

Lands' End
07.2021 - 06.2025
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations and provided exceptional service.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Provided professional services and support in a dynamic work environment.
  • Worked flexible hours across night and weekend shifts.

Assistant, Learning and Development

Lands' End
10.2017 - 07.2021
  • Trained and supervised employees on processes and procedures.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Performed wide-ranging administrative and service-related functions.

Operations

Lands' End
04.2017 - 10.2017
  • Ensured product was properly prepared for next step in embroidery process
  • Monitored finish product for quality concerns

Customer Service Representative

Lands' End
09.2008 - 04.2017
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved service and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor of Science - Psychology

Saint Francis University
Loretto, PA

Master of Science - Counseling

Indiana University of Pennsylvania
Indiana, PA
09-2006

Skills

  • MS Office 365
  • Analytical and critical thinking
  • Organizational skills
  • Active listening
  • Google drive
  • Dependable and responsible
  • Attention to detail
  • Project planning
  • Training & Development
  • Customer service
  • Articulate
  • LMS Learning System

Timeline

Senior Coordination, Learning and Development

Lands' End
07.2021 - 06.2025

Assistant, Learning and Development

Lands' End
10.2017 - 07.2021

Operations

Lands' End
04.2017 - 10.2017

Customer Service Representative

Lands' End
09.2008 - 04.2017

Bachelor of Science - Psychology

Saint Francis University

Master of Science - Counseling

Indiana University of Pennsylvania

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