Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Frost

Poplar Bluff,MO

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Dollar General
12.2023 - 01.2024
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Store Manager

Dollar General
09.2023 - 12.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Assistant Store Manager

Dollar General
08.2023 - 09.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Assistant Store Manager

Dollar General
03.2023 - 08.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.

Assistant Store Manager

Dollar General
11.2022 - 03.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Lead Sales Associate

Dollar General
08.2022 - 11.2022
  • Increased sales revenue by developing and maintaining strong relationships with clients.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.

Janitorial Worker

Amy Kabage / Jani King
06.2022 - 09.2022
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.

Cashier

Bill's Quick Mart
05.2021 - 09.2021
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Lead Sales Associate

Dollar General
01.2021 - 05.2021
  • Increased sales revenue by developing and maintaining strong relationships with clients.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.

Cashier

Bill's Quick Mart
12.2018 - 11.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Janitorial Worker

Amy Kabage / Jani King
08.2018 - 12.2018
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
  • Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.

Forklift Operator

Nortek
07.2018 - 08.2018
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.

Assembly Line Worker

Undercover/TruckHero
06.2017 - 07.2018
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
  • Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.
  • Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Accelerated assembly times through methodical organization of workspace, maximizing space usage and minimizing distractions during shifts.
  • Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.

Sales Associate

Dollar General
10.2016 - 01.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.


Cashier

Shetler's Discount Grocery
07.2016 - 10.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Team Member

Arby's
03.2015 - 06.2016
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Homemaker

River Valley In Home Care
07.2014 - 06.2016
  • Skilled at working independently
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Education

Prenursing Studies

Three Rivers Community College
Poplar Bluff, MO

Twin Rivers High School
Broseley, MO
05.2014

Skills

  • Loss Prevention
  • Business Development
  • Store Organization
  • Operations Oversight
  • Stock Management
  • Records Management
  • Customer Relations
  • Scheduling Coordination
  • Incident Reports
  • Staff Scheduling
  • Issue Resolution
  • Team Building and Leadership
  • Inventory Counting
  • Inventory Control
  • Pricing and Markdowns
  • Flexible Schedule
  • Team Management
  • Goals and Performance
  • Display Setup
  • Operations
  • Time Management
  • Strategic Merchandising
  • Store Operations
  • Sales Strategies
  • Mentoring and Coaching
  • Assignment Delegation
  • Customer Experience
  • POS Systems
  • Retail Operations
  • Business Development and Planning
  • POS Systems Operations
  • Records Maintenance
  • Employee Scheduling
  • Shift Scheduling
  • Sales Expertise
  • Customer Service
  • Customer Service and Engagement
  • Order Management
  • Upselling and Cross Selling
  • Vendor Management
  • Sales Techniques
  • Customer Service Management
  • Hiring and Training
  • Performance Evaluations
  • Stock Rotations
  • Human Resource Policies
  • Employee Coaching
  • Workforce Management
  • Work Planning and Prioritization
  • Process Improvements
  • Problem-Solving
  • Attention to Detail
  • Relationship Building and Management
  • Staff Management
  • Store Opening and Closing
  • Staff Supervision
  • Project management
  • Staff training
  • Leadership abilities
  • Problem solving
  • Financial reporting
  • Product knowledge
  • Budget management
  • Decision making
  • Performance evaluation
  • Conflict resolution
  • Organizational skills
  • Schedule Management
  • Data Management
  • Inventory Management
  • Employee Development
  • Performance Improvement

Timeline

Assistant Store Manager

Dollar General
12.2023 - 01.2024

Store Manager

Dollar General
09.2023 - 12.2023

Assistant Store Manager

Dollar General
08.2023 - 09.2023

Assistant Store Manager

Dollar General
03.2023 - 08.2023

Assistant Store Manager

Dollar General
11.2022 - 03.2023

Lead Sales Associate

Dollar General
08.2022 - 11.2022

Janitorial Worker

Amy Kabage / Jani King
06.2022 - 09.2022

Cashier

Bill's Quick Mart
05.2021 - 09.2021

Lead Sales Associate

Dollar General
01.2021 - 05.2021

Cashier

Bill's Quick Mart
12.2018 - 11.2020

Janitorial Worker

Amy Kabage / Jani King
08.2018 - 12.2018

Forklift Operator

Nortek
07.2018 - 08.2018

Assembly Line Worker

Undercover/TruckHero
06.2017 - 07.2018

Sales Associate

Dollar General
10.2016 - 01.2017

Cashier

Shetler's Discount Grocery
07.2016 - 10.2016

Team Member

Arby's
03.2015 - 06.2016

Homemaker

River Valley In Home Care
07.2014 - 06.2016

Prenursing Studies

Three Rivers Community College

Twin Rivers High School
Victoria Frost