Victoria Fussell
Warner Robins,GA
Summary
Flexible and focused team player with expertise in customer service, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in customer relationship management and program management.
Overview
9
9
years of professional experience
Work History
Project Lead
CompTech Computer Technologies
Macon, GA
09.2021 - Current
- Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations.
- Supported clients with HR practice development and program creation, including performance management and evaluations, job descriptions and salary ranges.
- Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Assessed and filtered resumes from potential job candidates to determine qualified individuals.
- Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
- Guided Executive Administrators on hiring practices, salary ranges, and position request forms.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Set up and managed team meetings.
- Analyzed project performance data to identify areas of improvement.
Computer Operator IV
CompTech Computer Technologies
Macon, GA
09.2021 - Current
- Provided customer support for passwords, documents, and other technical difficulties for several civil service agencies.
- Provided tech support via phone and email based.
- Maintained calm and professional approaches to high pressure situations.
- Strive to meet and exceed superior customer service.
- Documented all customer contact accurately and efficiently within specified guidelines as well as create and modify customer tickets in website platform that are generated by email or phone.
- Worked to answer customer questions and concerns quickly and efficiently maintaining a 95% customer service satisfaction rating for 2 years straight.
Computer Operator II
CompTech Computer Technologies
Macon, GA
01.2017 - 09.2021
- Provided customer support for passwords, documents, and other technical difficulties for several civil service agencies.
- Maintained calm and professional approaches to high pressure situations
- Strive to meet and exceed superior customer service
- Documented all customer contact accurately and efficiently within specified guidelines as well as create and modify customer tickets in website platform that are generated by email or phone
- Worked to answer customer questions and concerns quicky and efficiently maintaining a 92% customer service satisfaction rating for 4 years straight.
Inventory Expert Supervisor
RGIS
Warner Robins, GA
07.2014 - 01.2017
- Supervised auditing of establishments and managed a group of auditors to satisfy the customers on hand.
- Submitted daily, weekly, and monthly timesheets for employees to account holder.
- Created each inventory work schedule to ensure there was enough employees for the job at hand.
- Worked with several different schedule conflicts per employee to ensure hours were covered.
- Examined records and interview workers to ensure recording of transactions with the customer on hand along with compliance to the store at hand’s laws and regulations.
- Conferred with company officials about financial and regulatory matters, LP, management, and owners.
- Collected and analyzed data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies
Seasonal Team Lead
Toys R Us
Warner Robins, GA
10.2015 - 01.2018
- Created the weekly work schedule for all employees.
- Maintained all cash flow for cashiers.
- Maintained and submitted weekly payroll to account holder.
- Responded to all customer inquiries thoroughly and professionally.
- Placed special merchandise orders for customers.
- Greeted customers in a timely fashion and responded to their needs
Education
Associates of Science - Accounting
Eastern Gateway Community College
Steubenville, OH12.2021
Bachelors of Science - Business Management
Middle Georgia State University
Macon, GA12.2020
Associate of Science - Business Management
Georgia Military College
Warner Robins, GA06.2015
Skills
- Personnel recruitment
- Policies implementation
- Personnel engagement
- HRIS applications proficient
- Management development
- Presentation preparation
- Data evaluation
- Workplace diversity cultivation
- Recruiting
- HR policy/procedure development
- Knowledge with Quickenbooks
- Project Planning
- Customer relations
- Project management
- Employee relations
- Manager coaching and training
- Microsoft Office Suite
- HR information systems
- Performance management
- Complex problem-solving
- Conflict resolution tactics
- Staff training and development
- Confidential document control
- New Hire Orientation
- Business Administration
- Employee Onboarding
- Hiring and Retention
- Payroll Administration
- Disciplinary Measures
- Wages and Salary
Timeline
Project Lead
CompTech Computer Technologies
09.2021 - Current
Computer Operator IV
CompTech Computer Technologies
09.2021 - Current
Computer Operator II
CompTech Computer Technologies
01.2017 - 09.2021
Seasonal Team Lead
Toys R Us
10.2015 - 01.2018
Inventory Expert Supervisor
RGIS
07.2014 - 01.2017
Associates of Science - Accounting
Eastern Gateway Community College
Bachelors of Science - Business Management
Middle Georgia State University
Associate of Science - Business Management
Georgia Military College
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