Victoria Gaffney

• Procure funding sources for self-pay patients, navigate various healthcare programs.
• Assist patients to establish out of pocket costs/determine payment plans. Collect co-pays, deductibles, outstanding balances.
• Procure income stream, Revenue Cycle, reach target collection goals, metric reporting. Submitted 15 Medicaid applications per week.
• Screen patients for Medicaid, submission of applications as patients authorized representative.
• Provide Estimates, maintain HIPPA compliance and confidential records. Perform insurance verification and pre-certification for scheduled services. Explain billing, Explanation of Benefits, Coordination of Benefits and educate patients as to their financial responsibility.
• Work with Case Management and Discharge Planning to provide financial counseling.

• Handle a wide variety of transactions on multiple software systems in a timely manner with high degree of accuracy.
• Increased number of new Certificate of Deposit accounts by 30%
• Strengthen existing customer/prospect relationships.
• Balance cash drawer daily, balance vault.
• Provided excellent customer service, solutions by listening and paying attention to detail.
• Cross-sell other bank services, open/close accounts.
• Mandatory bank audit participation and knowledge.

• Coordinated and improved the organization’s daily operations, ensuring accuracy in bookkeeping and financial reporting to Board of Directors.
• Implemented cost-effective payment options for members, resulting in direct payment for the organization.
• Increased membership by 20%.
• Responsible for timely processing of payroll.
• Managed successful lucrative fundraising projects
• Secured a streamlined banking partnership/return on investment for the organization.
• Conducted Request for Proposals and Grants. Successful at securing grants for the organization.

• Assisted patrons with locating library materials and utilizing resources effectively.
• Managed circulation desk operations, including checkouts, returns, and account inquiries.
• Maintained high level of satisfied patrons through surveys and excellent customer service, increasing customer satisfaction by 10%.
• Facilitated training to clerical staff and volunteers to ensure their knowledge and skills for positive and seamless customer service.
• Participated in the Training Committee in achieving department goals and cultivate teamwork within the group.

• Cultivated relationships with clients to identify needs and deliver tailored solutions.
• Ensured client retention.
• Worked closely with Intake team and Clinician's to provide the best Employee Assistance Program & Behavioral Health Care to our clients and their employees. Implemented HIPPA compliance, Assembly Bill application, Licensing & Ethics.

• Developed strong relationships with clients to understand needs and provide applicable Behavioral Health and Employee Assistance Programs.

• Skin Diver Magazine

• Workers’ Compensation - Underwriting Department

Banking customer service satisfaction.