Victoria Galindo

Review providers exams to ensure accuracy of report before delivery.

Manage pending reports awaiting scheduling, appointments, or diagnostics.

Organize and maintain timeliness of cases

Effectively communicate with other parties to execute aging or special cases.

ensure all reports are completed exceptionally per VA requirements.

Communicate with claimants as needed to verify demographics and contact preferences or uploading required diagnostics.

• Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.

• Assisted healthcare providers in patient examinations and procedures, ensuring comfort and safety.
• Managed patient records using electronic health record (EHR) systems for accurate documentation.
• Scheduled appointments and coordinated follow-up visits to enhance patient care continuity.
• Prepared examination rooms by sterilizing equipment and organizing supplies efficiently.
• Educated patients on allergy management protocols and treatment plans for improved understanding.
• Administered allergy tests under supervision, contributing to accurate diagnosis and treatment strategies.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

• Monitored patient vitals during visits, documenting observations to support clinical assessments.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Taught patients about medications, procedures, and care plan instructions.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.