Victoria Garcia
Del Rio,TX
Summary
I am a creative person who's focused, driven, and organized. I'm recognized as a decisive leader and excellent team player. I have noble business qualities with extensive background in money transfers, bank deposits, shipping & receiving. I come with a strong ability to work within teams and multi-task projects under strict deadlines.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Medical Center Ophthalmology Associates
02.2020 - 10.2023
- Ensured accounts in balance, with daily reports to verify totals with accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, maintaining accurate financial recordkeeping.
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Strict and professional confidentiality when handling sensitive patient information in accordance with company policies.
- Updated patient records accurately and efficiently, ensuring data integrity within system.
- Scheduled minimum of 40 appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for patients and visitors.
- Collaborated with team members to address patient needs to run a seamless operation.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Handled high volumes of approximately 60 incoming calls, directing callers to appropriate departments for prompt assistance.
- Served as point of contact for patients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Read and responded to emails daily from doctors, supervisors, medical representatives, and team members.
- Used Practice Plus, Next Tech Pro, Clearwave & Integrity programs to maintain and update records of internal data.
- Checked-in late, on time, and early arrival patients, collected payments and verified reservation details to maintain customer satisfaction.
Wait Staff Member
Cripple Creek Steakhouse
01.2017 - 02.2020
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Education
High School Diploma -
Del Rio High School
Del Rio, TX06.2004
Substitute Teacher -
Sacred Heart Catholic School
Del Rio, TX11.2023
Some College (No Degree) - Applied Psychology
Southwest Texas Junior College
Del Rio, TXSkills
- HIPAA knowledge
- Insurance Verification
- Computer Statement Billings
- Multi-Task Management Accounts Payable/Receivable
- Customer Service, Client Relations
- Proficiency in Practice Plus, Nextech pro, Allscripts, Chmb, Clearwave, Integrity, Sky prep, and Dayforce
Timeline
Front Desk Coordinator
Medical Center Ophthalmology Associates
02.2020 - 10.2023
Wait Staff Member
Cripple Creek Steakhouse
01.2017 - 02.2020
High School Diploma -
Del Rio High School
Substitute Teacher -
Sacred Heart Catholic School
Some College (No Degree) - Applied Psychology
Southwest Texas Junior College
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