Victoria Garcia
Albuquerque,NM
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
24
24
years of professional experience
Work History
Junior Account Manager
Shamrock Foods
06.2022 - Current
- Increased client satisfaction by promptly addressing concerns and providing effective solutions.
- Developed strong relationships with clients, resulting in increased trust and repeat business.
- Collaborated with cross-functional teams to develop strategies for account growth and retention.
- Managed new account onboarding process, ensuring a smooth transition for clients into the company''s services.
- Oversaw accounts payable and receivable transactions.
- Monitored accounts payable and accounts receivable functions to accurately gauge organization cash flow.
Customer Service Supervisor
Ben E Keith Foods
03.2005 - 06.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Assisted customers with complaints, questions, and concerns.
- Mentored junior staff members to develop their leadership abilities while reinforcing company values throughout daily operations.
National Account Representative
SYSCO Food Services
08.1999 - 10.2003
- Increased account retention by developing and maintaining strong relationships with key clients.
- Boosted revenue growth through identifying upselling and cross-selling opportunities for existing accounts.
- Collaborated with internal teams to deliver exceptional customer service and ensure client satisfaction.
- Streamlined account management processes, improving efficiency and reducing response times.
- Generated continuous customer referrals by delivering exceptional sales support.
- Delivered superior customer service by promptly addressing inquiries from internal stakeholders regarding supply availability, order status, or related issues.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM05.1985
Skills
- Team collaboration
- Conflict resolution
- Contract management
- Customer service
- Goal setting
- Product knowledge
- Relationship building
- Territory Management
- Strong communication
Timeline
Junior Account Manager
Shamrock Foods
06.2022 - Current
Customer Service Supervisor
Ben E Keith Foods
03.2005 - 06.2022
National Account Representative
SYSCO Food Services
08.1999 - 10.2003
High School Diploma -
Rio Grande High School
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