Victoria Garner
Rockport,Texas
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
10
10
years of professional experience
Work History
Member Service Assistant
Rally Credit Union
Rockport, Texas
03.2023 - Current
- Assisted members with account maintenance, including opening new accounts and updating existing ones.
- Provided technical assistance to members regarding online services and applications.
- Ensured that all customer interactions were handled in a courteous, respectful manner.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Teller
Rally Credit Union
Rockport, Texas
09.2021 - 03.2023
- Processed the most transactions during peak hours with accuracy
- Reviewed product knowledge with tellers and other member service assistants on a regular basis to strengthen the team.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
Universal Teller
First Community Bank
Rockport, Texas
09.2020 - 09.2021
- Demonstrated ability to work two positions, relationship banker and teller simultaneously during staff shortages
- Fulfilled teller supervisor duties when teller supervisor was out of work.
- Provided information to customers regarding account balances, products and services.
- Identified customer needs and cross-sold bank products and services.
Teller
ValueBank Texas
Rockport, Texas
10.2013 - 10.2014
- Acquired teller supervisor responsibilities during staff shortage to effectively assist customers
- Alleviated duties from branch manager such as money ordering, supply stocking and new product promotions.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Business Administration -
Southern Careers Institute
San Antonio12.2022
Skills
- Microsoft Word 2019
- Verbal and Written Communication
- Problem Solving
- Microsoft Outlook 2019
- Collaborative Skills
- Cash Handling
- Microsoft Excel 2019
- Time Management
- Data Archiving and Recording
Timeline
Member Service Assistant
Rally Credit Union
03.2023 - Current
Teller
Rally Credit Union
09.2021 - 03.2023
Universal Teller
First Community Bank
09.2020 - 09.2021
Teller
ValueBank Texas
10.2013 - 10.2014
Business Administration -
Southern Careers Institute
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