Victoria Garner
Care Coordinator
Tacoma,WA
Summary
With over 10 years of administrative experience, I have developed a strong skill set in record keeping and front desk operations. Additionally, I have successfully managed a team for 2 years, demonstrating strong leadership abilities. Throughout my career, I have also gained 10 years of experience in training new employees and implementing process improvements. My dedication to efficiency and attention to detail make me a valuable asset in any administrative role.
Overview
13
13
years of professional experience
Work History
Care Management Support Coordinator
NovaCare Rehabilitation
08.2023 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
Senior Patient Service Specialist
Select Physical Therapy
08.2021 - 08.2023
- Assisting the Market Manager and ReVital program director with day to day needs and covering any of our 17 clinics as needed
- Training incoming staff and creating instructions/implementing new and established procedures
- Billing, creating correspondence for colleagues and patients, Verification of insurance information, obtaining insurance authorizations, obtain and manage medical records, scheduling for multiple clinics, answering multi-line telephone, handling patient inquiries, obtaining and following up on referrals, registering new patients and maintaining accurate patient information, compiling new patient paperwork.
IRB Operations Specialist II
WCG IRB
02.2020 - 08.2021
- Process large quantities of work orders, from queue and as assigned, while ensuring quality and compliance with standard operating procedures
- Review and edit clinical research consent forms to ensure compliance with regulations and Institution requirements
- Correspond with Clients and Institutions, via email and phone, to clarify discrepancies and resolve issues
- Enter and edit demographic information to ensure complete and accurate records
- Meet stringent turn around times to avoid delaying clinical research.
Background Check Central Unit/background Check Specialist
WASHINGTON STATE DSHS
05.2019 - 02.2020
- Use specialized and standard computer software to conduct background checks
- Accurately enter reported information into the background check systems
- Assess and interpret complicated background check information from multiple data sources
- Determine if the applicant is disqualified from having unsupervised access to vulnerable people
- Determine the correct background check result type based on reported crimes and negative actions and disseminate background check records in accordance with state and federal laws
- Independently research Judicial Information System and Department of Corrections records as needed to clarify information reported by the background check data sources
- Process court documents and applicant affidavits
- Work directly with applicants, facilities and programs we serve to update information on the background check result through email and phone
- Communicate detailed information in a clear and concise manner
- Identify issues, recommend action and coordinate resolution with management, program contacts, contracted vendor, and BCCU staff
- Other duties as assigned.
Forensic Order Processor
WASHINGTON STATE DSHS
08.2017 - 05.2019
- In the year and a half I have been with this organization I have increased efficiency in the office, which has resulted in drastically lowered fines via the Trueblood lawsuit
- In the nearly year long absence of a supervisor, and half of our staff, I stepped up and took over the majority of the most critical tasks that needed to be completed on a daily basis
- I have also been responsible for training incoming staff and helping to create and implement new policies and procedures for our team.
Legal Records Clerk
LEWIS, BRISBOIS, BISGAARD & SMITH, LLP
04.2016 - 08.2017
- Maintaining the firm's electronic files and act as support for the staff to locate documents when needed
- I also act as support for the Secretaries and Paralegals, as well as covering for the Receptionist
- I frequently troubleshoot IT issues and train new team members
- Faxing, scanning, copying, data entry, sorting & distributing mail, applying postage, bates stamping, merging/editing documents in Nuance Power PDF, outlook, filing, and various other tasks as assigned.
Legal Records Clerk
Wilson Elser Moskowitz Edelman & Dicker
03.2015 - 03.2016
- Filing, Scanning, Faxing, Mail distribution, Reception coverage, inventory control, Legal Terminology, Electronic document management, Outlook, preparing files for storage.
File Clerk
The Marks Law Group, LLC
06.2011 - 03.2015
- Filing, Scanning, Faxing, Mail distribution, Reception coverage, inventory control, Legal Terminology, Electronic document management, Operating a Pitney Bowes postage meter, cleaning common areas, maintaining paper levels in all copiers, setting up/cleaning conference rooms, Outlook, preparing files for storage, assisting Paralegals and Secretaries as needed.
Education
High school diploma or GED -
Tom C. Clark High School
San Antonio, TXVocational School - Medical Assistant
San Antonio College of Medical and Dental Assistants
San Antonio, TX06.2006
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Customer Service
- Fax
- Multi-line Phone Systems
- Excel
- Data Entry
- Typing
- Legal Terminology
- Medical Terminology
- Medical Office Experience
- Records Management
- Filing
- Organizational Skills
- Adobe Acrobat
- Training
- Medical Records
- Clerical Experience
- Administrative Experience
- HIPAA
- Time management
- Microsoft Excel
- Office experience
- Front desk
- Document Management Systems
- Document Management
- Clinical Research
- Clinical Trials
- Process Improvement
- Insurance verification
- Medical scheduling
- Availity
- Waystar
- TherapySource
- OneHealthPort
- EviCore
- Referrals
- Quality assurance
- Registration
- Dropbox
- Office Management
- Databases
- Appointment Scheduling
- Documentation and Recordkeeping
- Project Management
- Schedule Management
- Time Management
- Attention to Detail
- Team Collaboration
- Inbound phone call handling
- Workload Management
- Data Collection
- Office inventory management
- Telephone Etiquette
- Office Opening and Closing
- Event Planning
- Tech-Savvy
- Project Support
- Meeting planning
- Correspondence Preparation
- Correspondence Management
- Multitasking and Organization
- Decision-Making
- Schedule Coordination
- Customer Service Management
- Relationship Building
- Support Services
- Goal Setting
- Workflow Planning
- Performance Improvement
- Coaching and Mentoring
- Team Leadership
- Staff Development and Training
- Clerical Staff Oversight
- Handling Complaints
- Quality Assurance
- Motivational Leadership
- Database Maintenance
Accomplishments
I worked my way up to Senior Patient Service Specialist with Select Physical Therapy by identifying deficiencies in training and providing support for our 11 other Patient Service Specialists in the market where there wasn't previously any cohesion. Because of the leadership I established, and support with continued training, the turnover rate was at an all time low when I left the clinic.
Assessments
- Administrative support professional fit, Proficient, 01/2021
- Attention to detail, Proficient, 01/2022
- Protecting patient privacy, Proficient, 04/2022
- Customer service, Proficient, 01/2022
- Customer focus & orientation, Proficient, 01/2022
- Administrative assistant/receptionist, Proficient, 09/2021
- Attention to detail, Proficient, 07/2021
- Filing & organization, Proficient, 01/2021
- Spreadsheets with Microsoft Excel, Proficient, 01/2022
Timeline
Care Management Support Coordinator
NovaCare Rehabilitation
08.2023 - Current
Senior Patient Service Specialist
Select Physical Therapy
08.2021 - 08.2023
IRB Operations Specialist II
WCG IRB
02.2020 - 08.2021
Background Check Central Unit/background Check Specialist
WASHINGTON STATE DSHS
05.2019 - 02.2020
Forensic Order Processor
WASHINGTON STATE DSHS
08.2017 - 05.2019
Legal Records Clerk
LEWIS, BRISBOIS, BISGAARD & SMITH, LLP
04.2016 - 08.2017
Legal Records Clerk
Wilson Elser Moskowitz Edelman & Dicker
03.2015 - 03.2016
File Clerk
The Marks Law Group, LLC
06.2011 - 03.2015
High school diploma or GED -
Tom C. Clark High School
Vocational School - Medical Assistant
San Antonio College of Medical and Dental Assistants
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