Victoria Garza
Seguin,Texas
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
14
14
years of professional experience
Work History
Field Work Administrator
Shoppers Confidential, INC
06.2025 - Current
- · Home based office position
- · Scheduled and recruited for client projects within time frame specified
- · Recruited and networked with new shoppers from online sources, social media, and local businesses/schools, etc
- · Mass email processing for multiple programs
- · Required to meet company monthly quotas and goals
- · Daily communication via phone and emails
- · Worked with individual shoppers in database
Merchandiser
Retail Merchandising Services Inc.
11.2024 - Current
- Developed and executed merchandising strategies to optimize product placement and inventory flow.
- Created visual displays to highlight new and featured products.
- Organized store merchandise racks by size, style, and color.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with cross-functional teams to enhance merchandise layouts and improve customer engagement.
- Implemented promotional displays that increased product visibility and drove sales during peak seasons.
- Established strong relationships with store management to negotiate favorable terms and ensure timely deliveries of merchandise.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Arranged consistent shelves, bins, and racks at four locations by following established planograms.
Scheduler/ Editor/ Recruiter/ Project Assistant
Ipsos
01.2020 - 08.2024
- Home based office position
- Scheduled and recruited for client projects within time frame specified
- Required to meet company monthly quotas and goals
- Experienced with the mystery shopping industry
- Recruited and networked with new shoppers from online sources, social media, and local businesses/schools, etc
- Responded to and resolved shopper questions and issues
- Responsible for meeting project deadlines while staying within budget
- Experience with Sassie, Shopmetrics and V2 scheduling platforms
- Daily use of Microsoft Teams, Excel spreadsheets and Word
- Review and approval of IC invoices
- Background check processing for IC auditors
- Payment Additional processing for IC missing payments
- DL/ID approvals for IC shoppers
- Mass email processing for multiple programs
- Maintained as first point of contact for the support phone line
- Provided overall assistance for the general email box
- Supported a team of multiple Field Coordinators in various daily tasks
Scheduler/Recruiter
SeeLevelHX
01.2019 - 01.2020
- Home-based office position
- Scheduled and recruited for client projects within the time frame specified
- Required to meet the company's monthly quotas and goals
- Experienced with the mystery shopping industry
- Daily communication via phone and email
- Coordinated schedules for multiple projects, ensuring timely resource allocation and task completion.
Merchandiser
The INStore Group LLC
01.2016 - 01.2018
- Updated pricing and signage to complete product displays and educate customers
- Worked with managers and advertising directors to optimize promotions
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Rotated manufacturer products as needed
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Ensured products appeared at correct locations in correct quantities
- Organized store merchandise racks by size, style and color
- Assembled promotional displays, including quarter and full-size point of purchase displays
- Completed stock orders and managed inventory levels
- Established strong vendor relationships to maintain and support business
Fixture Installer/ Merchandiser
Atlantic Coast Merchandising LLC
01.2015 - 01.2018
- Arranged consistent shelves, bins and racks at locations by following established planograms
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Stocked merchandise, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Quarterly company department merchandise resets
Merchandise Specialist
Acosta Inc.
01.2014 - 01.2016
- Restructured company merchandising standards to increase customer traffic and product exposure
- Monitored and replenished display inventory and restructured according to available stock
- Arranged consistent shelves, bins and racks at 20 locations by following established planograms
- Updated pricing and signage to complete product displays and educate customers
- Maintained product inventory and reordered items
- Changed displays to reflect new promotions
- Arranged merchandise in alignment with store planogram
- Supplied daily support to buyer and assistant buyer
- Communicated merchandising needs to the store manager
- Optimized store displays and appearance via strategic merchandising
Samsung Field Merchandise Manager
2020 Companies, LLC.
01.2014 - 01.2016
- Manage $1.8 million sales territory, generating sales and maximizing existing account business for one of the largest suppliers of consumer electronics, Samsung
- Present marketing and product placement to client to produce additional sales volume
- As a technical specialist, consult management on technology issues and corrections, including system configuration and operation
Merchandise Manager
Lawrence Merchandising Services
01.2013 - 01.2015
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
- Oversaw inventory counts each week, to maintain stock records and account for shrinkage
M&M Mars Inc. Field Service Representative
Advantage Sales and Marketing LLC.
01.2012 - 01.2014
- Arranged consistent shelves, bins and racks at 32 locations by following established planograms
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Worked with managers and advertising directors to optimize promotions
- Updated pricing and signage to complete product displays and educate customers
- Stocked merchandise each, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Developed merchandising strategy to efficiently move overstock
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Promoted seasonal products and trends to ensure efficient movement of stock
- Monitored and replenished display inventory and restructured according to available stock
Retail Merchandise Team Leader
Footprint Retail Services
01.2012 - 01.2014
- Priced merchandise, stocked shelves and took inventory of supplies
- Removed all debris and packaging from boxes and separated for recycling or disposal
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Stocked merchandise, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Blocked and faced products on displays and shelves in accordance with company policy
- Accepted delivered packages, verified products and checked delivery totals
- Managed timely and effective replacement of damaged or missing products
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Supervised and directed all merchandise and shipment processing
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Supervised team members regarding all directives
- Cleaned and organized the store, including the checkout desk and displays
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Stocked and replenished merchandise according to store merchandising layouts
- Followed merchandising guidelines to present visually appealing displays
- Worked with the management team to implement the proper division of responsibilities
Education
Bachelor of Applied Arts - Marketing
Capella University
10.2024
Diploma - undefined
San Marcos High School
Associates - Business Management
Austin Community College
Bachelor of Science - Business Management
University of Phoenix
Bachelor of Applied Arts - Marketing
Ashford University
Skills
- Microsoft Office- Excel
- Microsoft Office- Word
- Microsoft Office- PowerPoint
- Social Media Networking and Communication
- Customer service
- Office administration
- Administrative support
- Schedule coordination
- Project management
- Operations management
- Email management
- Database management
- Risk management
- Verbal and written communication
- Project coordination
- Technical support
PRIOREXPERIENCE
- Personally financing B.S. and B.A through concurrent full-time employment in retail sales and management.
- Eight years in retail store management with United Colors of Benetton, earned District Outlet Store of the Year award for profit performance and growth.
- Five years restaurant management, including new store set up and employee training.
- Twenty-seven years in retail merchandising management, achieved record sales volume, won district territory awards for increased sales and growth.
Languages
Spanish
Native or Bilingual
Timeline
Field Work Administrator
Shoppers Confidential, INC
06.2025 - Current
Merchandiser
Retail Merchandising Services Inc.
11.2024 - Current
Scheduler/ Editor/ Recruiter/ Project Assistant
Ipsos
01.2020 - 08.2024
Scheduler/Recruiter
SeeLevelHX
01.2019 - 01.2020
Merchandiser
The INStore Group LLC
01.2016 - 01.2018
Fixture Installer/ Merchandiser
Atlantic Coast Merchandising LLC
01.2015 - 01.2018
Merchandise Specialist
Acosta Inc.
01.2014 - 01.2016
Samsung Field Merchandise Manager
2020 Companies, LLC.
01.2014 - 01.2016
Merchandise Manager
Lawrence Merchandising Services
01.2013 - 01.2015
M&M Mars Inc. Field Service Representative
Advantage Sales and Marketing LLC.
01.2012 - 01.2014
Retail Merchandise Team Leader
Footprint Retail Services
01.2012 - 01.2014
Diploma - undefined
San Marcos High School
Associates - Business Management
Austin Community College
Bachelor of Applied Arts - Marketing
Capella University
Bachelor of Science - Business Management
University of Phoenix
Bachelor of Applied Arts - Marketing
Ashford University
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