Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Volunteer
Victoria Gavin

Victoria Gavin

SAINT CLOUD,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Store Manager

H&M
Orlando, FL
06.2014 - 06.2023
  • Responsible for reaching sales and profit goals by setting plan to deliver best customer experience
  • Ensure store has best team and support their development as well as work with talent and leadership development
  • Work in accordance with legal requirements and standards, policies and procedures
  • Ensure store operations and best practices are followed including proper scheduling to enable excellent customer service and maximize conversion while keeping within sales budget and allocated hours
  • Oversee and manage recruitment, training, development and succession planning.
  • Encouraged open communications, promoting positive and pro-employee work environment.

Co-Manager

Forever21
Orlando, FL
10.2013 - 06.2014
  • Support store manager by being customer service leader providing leadership and direction to entire store team, exuding excitement and professional presence
  • Oversee all aspects of store performance through customer experience , customer satisfaction, sales management, operational and personnel functions as well as store visual aesthetics and environment.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.

Store Manager

Beall, Store
Indian Harbour Beach, FL
06.2002 - 10.2013
  • Responsible for creating and delivering positive and satisfying in-store experience for both internal and external customer to maximize business results and customer experience by recruiting, hiring and onboarding direct reports, drive store merchandise presentations, build customer loyalty through credit card and email programs, execute and respond to store sales and payroll results, execute all company policies and procedures as well as all federal, state and local laws and regulations.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Bachelor’s - Clothing, Textiles And Merchandising

The Florida State University
08.2001

Skills

  • Team Building and Leadership
  • Recruiting and Hiring
  • Payroll Management
  • Documentation and Reporting
  • Multitasking and Organization
  • Policies and Procedures
  • Verbal and Written Communication
  • Employee Supervision and Motivation
  • Staff Development
  • Management Team Building
  • Proficient: Infor/Workbrain, Taleo, SmartRecruiters, People Data
  • Operations
  • Team leadership and coaching
  • Relationship building and management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager

H&M
06.2014 - 06.2023

Co-Manager

Forever21
10.2013 - 06.2014

Store Manager

Beall, Store
06.2002 - 10.2013

Bachelor’s - Clothing, Textiles And Merchandising

The Florida State University

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Victoria Gavin