Victoria Gennaro

General Manager

Fluent Cannabis Care

05.2022 - 03.2025

Oversaw employee reviews, policy implementation, training, payroll and schedules.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability while motivating the team to reach and exceed monthly sales goals.
Cultivated strong relationships with patients to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage, ensuring daily counts were accurate and discrepancies were located.
Interviewing, hiring, onboarding, and training new team members.
Monitored daily cash discrepancies, inventory shrinkage and personnel.
Developed and implemented strategies to increase sales and profitability.
Implemented operational strategies and effectively built customer and employee loyalty.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Oversaw successful launch of new product lines.

Assistant Store Leader

GameStop

10.2020 - 04.2022

Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best‐in‐class guest service is consistently provided.
Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager.
Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.

Independent Beauty Consultant

Mary Kay

09.2019 - 10.2020

Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
Maintained counter and display areas for cleanliness and organization.
Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Demonstrated cosmetic application best practices to achieve desired styles.

Summary

Overview

Work History

General Manager

Assistant Store Leader

Independent Beauty Consultant

Education

Licensed Multi Media Makeup Artist -

High School Diploma -

Skills

Timeline

General Manager

Assistant Store Leader

Independent Beauty Consultant

Licensed Multi Media Makeup Artist -

High School Diploma -

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