Victoria Gensicke
22718 East 104th Street South,OK
Summary
Dynamic leader with a proven track record at Target, enhancing team performance and driving business development through strategic planning and talent management. Excelled in building relationships and managing operations, achieving significant improvements in employee engagement and customer satisfaction. Skilled in problem resolution and systems expertise, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
Work History
Executive Team Leader Specialty Sales
Target
05.2022 - Current
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Oversees daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Leads cross-functional teams for streamlined communication and efficient project execution.
- Delivers high-quality results by setting clear expectations, providing resources, and closely monitoring progress.
- Reviews employee concerns and new opportunities to drive business strategies.
- Manages a team of 40+ employees and $5.89 million in sales YTD
Closing Team Leader
Target
10.2021 - 05.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Style Team Leader
Target
04.2019 - 10.2021
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement; including: merchandising, pricing workload, transitions, revisions, sales plans, events and promotions
- Lead apparel backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests
- Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions
- Lead a team of consultants who were knowledgeable and passionate about A&A by staying current on brands, trends and promotions
Human Resources Team Leader
Target
04.2018 - 04.2019
- Developed comprehensive onboarding programs to ensure smooth integration of new employees into the company culture.
- Conducted regular audits of HR policies and procedures to ensure compliance with applicable employment laws and regulations, mitigating potential risks.
- Optimized workforce planning by analyzing staffing needs and proactively addressing potential talent gaps.
- Implemented employee engagement initiatives, resulting in improved morale and retention rates.
- Managed performance review cycles, providing constructive feedback and fostering professional growth among team members.
- Implemented progressive disciplinary procedures that were fair, consistent, and compliant with employment laws and regulations.
Human Resources Expert
Target
04.2017 - 04.2018
- Worked with Human Resources Executive to anticipate and address specific talent and staffing needs for each area of the business
- Supported the training needs of the store's sales force and was an advocate for continuous learning
- Expert resource for scheduling systems and pay practices
- Delivered on all Human Resources operational and cyclical programs
- Demonstrated a culture of ethical conduct, safety and compliance
Guest Advocate
Target
11.2014 - 04.2017
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
Skills
- Team Development
- Business development and planning
- Goals and performance
- Relationship building and management
- Staff Management
- Operations
- Training and Development
- Talent management
- Systems and software expertise
- Problem Resolution
Timeline
Executive Team Leader Specialty Sales
Target
05.2022 - Current
Closing Team Leader
Target
10.2021 - 05.2022
Style Team Leader
Target
04.2019 - 10.2021
Human Resources Team Leader
Target
04.2018 - 04.2019
Human Resources Expert
Target
04.2017 - 04.2018
Guest Advocate
Target
11.2014 - 04.2017
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