Victoria George
Bellmawr,NJ
Summary
Dynamic professional with extensive experience in sales training and digital marketing. Known for enhancing team performance and implementing effective project management strategies, resulting in improved customer satisfaction and sales outcomes.
Overview
10
10
years of professional experience
Work History
Meat Department Manager
Giant Food Stores
01.2022 - 04.2025
- Oversaw daily operations of meat department, ensuring compliance with safety and quality standards.
- Trained and mentored staff on proper handling techniques and product knowledge.
- Managed inventory levels, optimizing stock to reduce waste and enhance profitability.
- Implemented effective merchandising strategies to increase customer engagement and sales.
- Conducted regular inspections to maintain cleanliness and organization within the department.
- Led team meetings focused on continuous improvement practices and operational efficiency initiatives.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Collaborated with suppliers to negotiate pricing and secure high-quality products for customers.
Customer Service Representative
Walmart / Sams Club
02.2018 - 11.2021
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Trained new employees on customer service protocols and store policies for improved performance.
- Monitored inventory levels, coordinating with management to maintain stock availability.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Developed training materials for staff onboarding, increasing retention of key operational procedures.
- Implemented feedback mechanisms to gather customer insights, driving service improvements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Marketing Manager
Sams Club Distribution
01.2015 - 10.2017
- Created marketing policies and procedures, evaluating and revising to maximize team efforts. Evaluated marketing personnel and offered constructive feedback on ways to improve. Assessed projects against budgets and timelines, keeping the team and assignments on task. Expanded personnel skill sets by mentoring the marketing team, both individually and in groups. Developed and managed digital marketing campaigns. Performed market analysis to better understand target audiences.
Skills
- Sales training Customer satisfaction, Inventory management Social media marketing, Customer analytics Budget management Performance evaluation Training development, Order accuracy Problem solving, Customer relationship management Critical thinking, Team leadership Sales strategies, Digital marketing strategies Staff management, Project management
- Schedule management
- Staff leadership
- Sanitation standards
- Promotion planning
- Pricing expertise
- Department activity logging
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Pricing control
- Merchandising management
Timeline
Meat Department Manager
Giant Food Stores
01.2022 - 04.2025
Customer Service Representative
Walmart / Sams Club
02.2018 - 11.2021
Marketing Manager
Sams Club Distribution
01.2015 - 10.2017