Victoria Germann
Sacramento,PA
Summary
Honest cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to details and superior worth ethic. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in aspects of job duties
Overview
14
14
years of professional experience
Work History
Cashier
Arco AM-PM
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
General Manager
McDonald's Restaurant
08.2009 - 05.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Stagg Senior High School
Stockton, CA06.2002
Skills
- Retail Merchandising
- Credit and Cash Transactions
- Scanner Operation
- Stocking and Replenishing
- POS Systems
- Online Orders Preparation
- Training and Development
- Restocking
- Complex Problem-Solving
- Verbal and Written Communication
- Customer Relations
- Safety Verifications
Timeline
Cashier
Arco AM-PM
07.2022 - Current
General Manager
McDonald's Restaurant
08.2009 - 05.2022
High School Diploma -
Stagg Senior High School
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