Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Victoria Geyer

Herndon

Summary

Energetic and personable Barista with exceptional customer service and communication abilities. Proven track record in efficiently managing transactions, food preparation, and exceeding customer expectations. Certified in safe food handling. Dedicated and enthusiastic professional seeking an entry-level administrative role to contribute to team success and support company objectives.

Overview

5
5
years of professional experience

Work History

Barista

The Courtyard Marriott
08.2023 - 06.2025
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
  • Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
  • Handled cash transactions accurately while following company policies regarding cash handling procedures
  • Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar
  • Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Cook

The Courtyard Marriott
08.2023 - 06.2025
  • Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
  • Maintained a clean and organized work area, adhering to sanitation regulations
  • Followed recipes and portion control guidelines to consistently deliver delicious meals
  • Adapted menus based on dietary restrictions or customer preferences
  • Trained new cooks on proper cooking techniques, safety procedures, and menu items
  • Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Front Desk Agent

The Marriott Group
08.2023 - 10.2023
  • Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
  • Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
  • Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
  • Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
  • Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
  • Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
  • Maintained a clean and organized front desk area at all times for efficient operations
  • Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
  • Assisted in coordinating group bookings or special events by communicating effectively with event planners or organizers
  • Implemented effective upselling techniques to promote hotel amenities such as spa services or dining options

Roofing Sales Representative

His and Hers Roofing
02.2022 - 09.2023
  • Consistently exceeded monthly sales targets by XX% through effective prospecting, lead generation, and closing techniques
  • Developed and maintained strong relationships with key decision-makers in the roofing industry, resulting in a steady stream of referrals and repeat business
  • Negotiated pricing agreements with suppliers to secure competitive pricing for customers while maximizing profit margins
  • Provided expert product knowledge and recommendations to customers, ensuring they selected the most suitable roofing materials for their specific needs
  • Created detailed project proposals and quotes based on accurate measurements and customer requirements
  • Utilized CRM software to track leads, manage customer interactions, and forecast sales opportunities accurately

Cashier/Customer Service

Circle K
01.2022 - 08.2023
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Implemented effective upselling techniques to increase sales of promotional items or add-ons
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

Cook/Server

The Mediterranean Street Food
09.2020 - 12.2022
  • Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
  • Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
  • Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
  • Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
  • Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
  • Cultivated a positive work environment through effective communication, teamwork, and recognition programs

Sales Associate

Smoker Safari
01.2020 - 07.2020
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Contributed to the achievement of store goals by actively upselling products and suggesting complementary items

Education

High School Diploma -

Herndon High School
Herndon, VA
06-2013

Skills

  • Meal preparation
  • Host/Hostess
  • Cash management
  • Patient vital signs monitoring
  • Food safety compliance
  • Culinary skills
  • Customer-focused retail sales
  • Injection administration experience
  • Safe food handling
  • POS system
  • Customer service experience
  • Routine opening and closing procedures
  • Revenue growth techniques
  • Safe food handling
  • New hire training
  • Multitasking and organization
  • Hospitality and accommodation
  • Positive and professional
  • Food preparation
  • Time management

Personal Information

Willing To Relocate: Anywhere

Timeline

Barista

The Courtyard Marriott
08.2023 - 06.2025

Cook

The Courtyard Marriott
08.2023 - 06.2025

Front Desk Agent

The Marriott Group
08.2023 - 10.2023

Roofing Sales Representative

His and Hers Roofing
02.2022 - 09.2023

Cashier/Customer Service

Circle K
01.2022 - 08.2023

Cook/Server

The Mediterranean Street Food
09.2020 - 12.2022

Sales Associate

Smoker Safari
01.2020 - 07.2020

High School Diploma -

Herndon High School

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