Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Victoria Giannini

Blackfoot,Idaho

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Reliable [Job Title] experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Online Personal Shopper

Walmart
06.2016 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.

Customer Service Representative

Walmart
06.2016 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier

Walmart
06.2016 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Teaching Assistant/ After School Teacher

Blackfoot Community Center
01.2015 - 05.2015
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Taught courses under guidance of senior instructors.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
  • Prepared after-school enrichment activities for children to encourage student participation.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.

Sewing Machine Operator

Dawn Enterprize
02.2013 - 02.2015
  • Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
  • Produced high-quality garments through careful monitoring of stitch quality and consistency.
  • Supported performance targets by maintaining clean and neat work areas.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks.
  • Demonstrated adaptability by quickly learning new machinery models as they were introduced into the workshop setting.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Completed high-volume projects within tight deadlines while maintaining exceptional levels of craftsmanship in each piece produced.

Stocking, Shipping

Dawn Enterprises
02.2013 - 02.2015
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Ensured accurate labeling of merchandise through meticulous attention to detail during the stocking process.
  • Maintained stockroom records and generated reports for management.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Processed and packaged stock items for customer purchases.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.

Education

Medical Assisting

Stevens Henseger College
Idaho Falls, ID
01.2013

High School Diploma -

Snake River High School
Blackfoot, ID
05.1993

Skills

  • Patience and Empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • E-commerce understanding
  • Delivery Management
  • Customer Service
  • Attention to Detail
  • Prioritizing Orders
  • Upbeat and Outgoing Attitude
  • Customer Relations
  • Planning and Organization
  • Online ordering familiarity
  • Payment Processing
  • Documentation And Reporting
  • Problem-Solving
  • Strong Work Ethic
  • Answering Phones
  • Personal Assistance
  • Meeting planning
  • Project Planning
  • Event Setup
  • Call Screening
  • Filing and data archiving

Timeline

Online Personal Shopper

Walmart
06.2016 - Current

Customer Service Representative

Walmart
06.2016 - Current

Cashier

Walmart
06.2016 - Current

Teaching Assistant/ After School Teacher

Blackfoot Community Center
01.2015 - 05.2015

Sewing Machine Operator

Dawn Enterprize
02.2013 - 02.2015

Stocking, Shipping

Dawn Enterprises
02.2013 - 02.2015

Medical Assisting

Stevens Henseger College

High School Diploma -

Snake River High School

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Victoria Giannini