VICTORIA GIBBS
Dayton,OH
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
26
26
years of professional experience
Work History
Senior Store Manager
FedEx
04.2013 - Current
- Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Developed new store location from ground up by hiring and training efficient team.
- Coached Team Members in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
Assistant Store Manager/ Pharmacy Technician
Walgreen's Pharmacy
05.2003 - 03.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Personnel Management Specialist
Army National Guard-Oklahoma
10.1999 - 12.2003
- Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Developed new store location from ground up by hiring and training efficient team.
- Coached Team Members in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
Education
High School Diploma -
Lawton High School
Lawton, OKSkills
- Troubleshooting and Problem Resolution
- Data-Driven Decision-Making
- Sales
- Key Performance Indicators (KPIs)
- Internal Auditing
- Proficient in MS Office Suite
- Technical Support
- Team leadership and coaching
- Operational efficiency
- Leadership development
Timeline
Senior Store Manager
FedEx
04.2013 - Current
Assistant Store Manager/ Pharmacy Technician
Walgreen's Pharmacy
05.2003 - 03.2013
Personnel Management Specialist
Army National Guard-Oklahoma
10.1999 - 12.2003
High School Diploma -
Lawton High School