Victoria Gladney
Houston,TX
Summary
Army Veteran with ten years of Customer Services Skills. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
HCA Houston Healthcare
04.2022 - 02.2024
- The Patient Care Technician (PCT) delivers high quality, patient-centered care by performing a variety of delegated basic patient care services related to common nursing functions and activities of daily living
- Under the supervision of the registered nurse (RN), the PCT assists the nursing staff in providing patient care in accordance with the PCT's skills/training and the needs of the Department, and consistently assists the patient care team with maintaining a clean, well-organized, and safe patient care environment
- The PCT complies with all hospital policies/procedures and observes the State Board of Nursing rules for unlicensed personnel.
Customer Service Representative
Circle K
09.2020 - 02.2024
- Greet customers, run the register, cashier, make purchase suggestions, and sometimes work with our food program
- There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers
- Had to interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! Selling products to customers, providing excellent customer care, communication, and friendly conversation, performing at a quick pace while having fun, working as part of a team to accomplish daily goals, coming up with great ideas to solve problems, and thinking quickly and offering suggestions
Home Health Aide
Private Home Health
05.2020 - 02.2024
- A Home Health Aide provides primary personal care to patients, such as bathing and dressing them in their own home
- Along with medical care, they also provide light housekeeping duties around the home and help patients with other tasks around their home
- Home Health Aide daily task were performing household tasks such as laundry, cooking meals and snacks, shopping requirements of all kinds of tasks around their home
- Provide companionship and basic emotional or psychological support
- Provide health care services in patients residences
- Perform domestic and household tasks
- Transport and accompany patients to doctors office or to hospital
- Administer simple prescribed medications
Purchasing Agent
Department of Public Work
01.2020 - 05.2020
- Serves as a Purchasing Agent for the Directorate of Public Works (DPW), within the Operations and Maintenance Division (OMD)
- Responsible for the research, identification, and procurement of specialized and complex repair parts, materials and equipment utilizing the Government Purchase Card (GPC) VISA Credit Card for the DPW and other simple contract mechanisms
- All parts, supplies and services procured are in direct support of facility sustainment, maintenance and repair on Fort Bragg and Camp Mackall
- Researches and identifies items covered on Blanket Purchase Agreement (BPA) contracts (up to $25,000) or those items eligible for purchase with the GPC credit card ($3,000)
- Solicits contractors for services not to exceed $2,500 in areas such as repair, rental of equipment and tuition payments
- Places orders to appropriate vendors/companies, ensures delivery and makes payment for the goods received
- Utilizes GFEBS, Access Online and GAP to prepare and maintain appropriate purchase orders, the GPC register and to ensure prompt payment and accounting
- Coordinates with requestor and vendors to ensure proper receipt of each purchase order/invoice for payment on all orders
- Contacts selected vendors by telephone, fax, in person, or correspondence to request orders
- Provides vendors fax or mail copy of request order document
- Resolves discrepancies and problems with purchases on a daily basis
- Maintains required records and files in support of financial expenditures on the Government Purchase Card
- Certified on U.S
- Bank, DAU, and GFEBS as a Purchase Agent.
Administrative Assistant to the Director
Department of the Army
05.2019 - 01.2020
- Principal administrative support specialist in a large, complex organization composed of 428 DA Civilian employees
- The Director and Deputy Director directs the staff through intermediate supervisors
- The subordinate groups differ in such aspects as subject matter, functions, relationships with other organizations, and administrative demands in such ways as to place significant demands on the secretary position
- Has knowledge of the substantive programs of the immediate and subordinate organization as they relate to the clerical and administrative functions of the organization
- Knows the duties, commitments, goals, and priorities of the Director/Dep Director and organizational staff members to perform assigned tasks such as reviewing publications, directives, and other material which may affect the division and taking appropriate follow-up actions; to anticipate and prepare materials the supervisor needs to respond to correspondence or phone calls
- Has skill in applying basic arithmetic to verify figures for various reports and temporary duty orders
- She is a qualified typist that has worked with office equipment such as personnel computer, typewriters, copiers, fax machines, scanners, etc
- To perform clerical and administrative functions
- Works with word processing equipment and a variety PC software such as, computer, graphics, spreadsheets, database management systems and communications to produce a wide range of documents, incorporate data from different software applications or update databases or spreadsheets
- Works with a variety of procedures to coordinate the work of the office with the work of other offices and to advise subordinate clerks or secretaries or staff members of the appropriate procedures used in various situations.
Supply Technician
Department of the Army
01.2018 - 05.2019
- Processes completed supply requisitions from Purchasing Agent/Government Purchase Card (GPS) Ordering Officers within the Procurement Branch of the Directorate of Public Works
- Reviews requests for completeness, accuracy, and compliance with regulations
- Maintains accountability of requisition items during all phases to include incoming, outgoing, and warehouse storage phases
- Provide direct support to Purchasing Agent/Government Purchase Card (GPC) Ordering Officers through the processing of supply requisitions for the Procurement Branch, Directorate of Public Works
- Has skills with and does apply basic arithmetic to verify figures for various reports and temporary duty orders
- Use of standard office equipment such as personnel computer, typewriters, copiers, fax machines, scanners, etc
- To perform clerical and administrative functions
- A qualified typist is required
- Uses word processing equipment and a variety PC software such as, computer, graphics, spreadsheets, database management systems and communications to produce a wide range of documents, incorporate data from different software applications or update databases or spreadsheets
- Has experience with procedures to coordinate the work of the office with the work of other offices and to advise subordinate clerks or secretaries or staff members of the appropriate procedures used in various situations
- Serve as a source of knowledge regarding supply requisition procedures and standards
- Responsible for tracking and monitoring supply requisitions from beginning to end to eliminate and/or resolve procurement deficiencies.
Supply Technician
Department of the Army
08.2016 - 11.2016
- Served as a Supply Technician in Material Branch, Logistics Division
- Responsible for initiating and processing supply orders
- Processed orders for standard and non-standard, stocked and non-stocked supply items
- Identified, researched, catalogs and purchased items as required
- Served as point of contact for all medical and surgical supply customer inquiries
- Gathered information and ascertained the nature and validity of complaints
- Telephonically contacts vendors and suppliers
- Maintained document register and supporting documents
- Catalogued all requests
- Arranged nomenclatures and descriptions in standard format, assigned a locally managed control number, and captured demand data
- Oversaw the preparation of all supply transactions to obligate and accrue funds and to charge activities
- Reviewed, researched, and reconciled daily transactions to restock the Omni-Cell to ensure all transactions were processed, and prepared corrections for rejected actions
- Reviewed listings and output transactions to ensure proper posting
- Initiated follow-up action on overdue supply requests
- Advised supervisor of overdue shipments, item discrepancies, and unauthorized substitutions
- Resolved non-routine discrepancies or unique or unusual problems relating to quantity, funding, or substitution of items
- Expedited delivery of urgently required items by obtaining verbal information from customer, asinine document number, and initiated procurement action through telephonic contact with contracting office
- Initiated action, located urgently required materials, and ensured immediate delivery to customer.
Medical Supply Technician
Department of Veteran Affairs
07.2015 - 11.2015
- Received, inspected, inventoried, loaded, unloaded, segregated, stored, and issued, delivered and turns-in organization and installation supplies and equipment
- Prepared all unit/organizational supply documents
- Maintained automated supply system for accounting of organizational and installation supplies and equipment
- Issued and received small arms
- Secured and controlled weapons and ammunition
- Scheduled and performed maintenance on weapons
- Coordinated supply activities
- Reviewed and annotated changes to unit material-condition status report
- Posted transactions to organizational and installation property books and supporting transaction files
- Determined method of obtaining relief from responsibility for lost, damaged, and destroyed supply items.
Corrections Officer III
Texas Department of Correctional Justice
07.2013 - 02.2014
- Supervised inmates in housing units and those segregated for administrative or punitive measures; instructed inmates in housekeeping and sanitation; supervised the issuance of clothing and other personal effects to inmates
- Made periodic patrols of quarters and work areas and initiated counts of inmates at regular and irregular intervals; maintained control and discipline including use of physical restraint and restraining devices; prevented the introduction of contraband into the institution
- Instructed inmates and maintained control in areas such as the inmate food service area, auditorium, etc
- Observed for signs of disorder or tension and reported such observations to a higher authority; counseled with inmates regarding institutional, domestic, or emotional adjustment problems
- Maintained a record of equipment, supplies and other items; maintained and demonstrated proficiency in the use and care of firearms, restraint methods and equipment and emergency measures; maintained knowledge of communication and other electronic equipment; instructed inmates in the proper care and use of institutional equipment
- Maintained master inmate location counts; setup and received inmate counts and maintained familiarity with the entire operation of the Control Room; initiated and participated in search of inmate recreation areas, work areas, and housing units to prevent the introduction of contraband items.
Education
Paralegal Certification -
Center for Advance Legal Studies
Houston, TX05.2024
BA Criminal Justice -
Southern New Hampshire University
Manchester, NH01.2022
Skills
- Deadline Monitoring
- Attention to Detail
- Legal Terminology
- Legal Transcription
- Client Support
- Conflict Resolution
- Logistics Management
- Research and data collection
- File Organization
- Legal Research
- Customer Service
- Proficient in MS Office
Timeline
Patient Care Technician
HCA Houston Healthcare
04.2022 - 02.2024
Customer Service Representative
Circle K
09.2020 - 02.2024
Home Health Aide
Private Home Health
05.2020 - 02.2024
Purchasing Agent
Department of Public Work
01.2020 - 05.2020
Administrative Assistant to the Director
Department of the Army
05.2019 - 01.2020
Supply Technician
Department of the Army
01.2018 - 05.2019
Supply Technician
Department of the Army
08.2016 - 11.2016
Medical Supply Technician
Department of Veteran Affairs
07.2015 - 11.2015
Corrections Officer III
Texas Department of Correctional Justice
07.2013 - 02.2014
Paralegal Certification -
Center for Advance Legal Studies
BA Criminal Justice -
Southern New Hampshire University
Similar Profiles
Kylee SchwentKylee Schwent
Registered Nurse at HCA Houston HealthcareRegistered Nurse at HCA Houston Healthcare
Jeanette TylerJeanette Tyler
RN Case Manager Supervisor at HCA Houston Healthcare PearlandRN Case Manager Supervisor at HCA Houston Healthcare Pearland
Candy RamirezCandy Ramirez
Phlebotomist at HCA Houston Healthcare Clear LakePhlebotomist at HCA Houston Healthcare Clear Lake
Amy GarzaAmy Garza
Histotechnician-Supervisor at HCA Houston Healthcare SoutheastHistotechnician-Supervisor at HCA Houston Healthcare Southeast
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard