Victoria Godfrey
TOLEDO,Ohio
Overview
2
2
years of professional experience
Work History
Cashier, Server, Closer
Chitter Chatter Ice Cream
Toledo, OH
06.2022 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Worked closely with lenders to ensure timely closings.
Server
Flores Food truck
Toledo, OH
06.2023 - 09.2024
- Offered great customer service to ensure customer satisfaction.
- Served food to customers for long periods of time
- Helped prepare the food for the customers
- Followed all health regulations
- Worked closely with others to ensure a job-well-done.
Education
Associate of Arts - General Studies
University of Toledo
Toledo, OHSkills
- Product restocking
- Payment Processing
- Customer Service
- Cash Handling
- Conflict Resolution
- Order Taking
- Customer service excellence
- Online orders preparation
- Cleaning and sanitizing
Affiliations
- I love sports and played them all throughout high school. It helped me stay active and athletic.
- I like to write , whether it be books or songs. I currently am releasing albums!
- I love to interact with people, so I'm getting involved in some groups within my college.
Languages
Spanish
Limited
Accomplishments
- I got a few VIP awards in some sports
- Was made captain of the volleyball team junior year of highschool
- Was given an award in volleyball for being a good team-player.
References
References available upon request.
Timeline
Server
Flores Food truck
06.2023 - 09.2024
Cashier, Server, Closer
Chitter Chatter Ice Cream
06.2022 - Current
Associate of Arts - General Studies
University of Toledo
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