Victoria Godwin
Broadway,VA
Summary
Proven to excel in fast-paced environments, I deliver consistent performance by maintaining equipment and adhering to safety guidelines. Known for being skilled in inventory management and operating heavy machinery, bringing dependable and results-focused approach. My adeptness in material handling and commitment to safety, coupled with a track record of teamwork and reliability, positions me as a valuable asset to any team.
Overview
11
11
years of professional experience
Work History
Forklift Operator 2
Lakeside Book Company
04.2019 - Current
- Use daily forecasts to determine components needed for each individual customer order for current and following shift.
- Carefully and accurately locate materials to be picked from racks and staged in the appropriate area.
- Able to recognize materials that would need to be ordered ahead of time from a warehouse location using MLU information.
- Memorize component locations.
- Assist machine operators when determining number of components needed in order to keep production running at 100% and above.
- Manage time appropriately to ensure there is no down time between orders.
- Effectively communicate missing and short components between operators, material handlers and supervisors.
- Teach Forklift classes to certify new Forklift drivers.
- Handle recertification for Forklift drivers after a near miss, property damage or incident report.
- Give on the job training to new employees.
Claims Associate
Walmart
02.2017 - 05.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
DSD Receiver
Walmart
02.2017 - 05.2019
- Optimized storage space utilization by regularly reorganizing items according to size, weight, and frequency of use.
- Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
- Streamlined the receiving process for improved efficiency by implementing an organized system for unloading trucks.
- Facilitated smooth operations by coordinating with sales, merchandising, and shipping departments regarding inventory availability and requirements.
- Tracked product for DSD vendors to verify invoices.
- Processed reclaims and returns to vendors and warehouse for credit.
- Entered DSD invoices into inventory system for prompt record keeping.
- Provided fast, friendly and accurate customer service to create positive shopping experience.
- Participated in ongoing training opportunities to stay current on industry best practices related to receiving processes and procedures.
- Followed food safety and workplace safety guidelines for job functions.
- Upheld safety standards within the warehouse, minimizing accidents and ensuring compliance with OSHA regulations.
Front Desk Agent
Quality Inn Hotel
06.2014 - 08.2016
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Education
GED -
Triplett Tech
Mount Jackson, VA06.2009
Skills
- Forklift operator certification
- Material handling
- Safety awareness
- Teamwork and collaboration
- Order picking
- Punctual and reliable
- Problem-solving
- OSHA compliance
- Storage and organization
- Inventory staging
- Customer service
- Cash handling
- Hospitality services
- Oral and written communications
- Front desk management
- Clerical duties
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Computer skills
Professional References
Bonnie Davis
- Bindery Supervisor
- Lakeside Book Company
- (540)-810-7150
Cole Ecroyd
- Machine Operator
- Lakeside Book Company
- (540)-560-7468
Derdick Johnson
- Roll Hoist Operator
- Lakeside Book Company
- (540)-421-1731
Lindsey Stewart
- Housekeeping
- VMRC
- (540)-282-1735
Mitchell Wimer
- Lineman
- Shentel
- (540)-430-0405
Timeline
Forklift Operator 2
Lakeside Book Company
04.2019 - Current
Claims Associate
Walmart
02.2017 - 05.2019
DSD Receiver
Walmart
02.2017 - 05.2019
Front Desk Agent
Quality Inn Hotel
06.2014 - 08.2016
GED -
Triplett Tech
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