Victoria Gomez
Milwaukee
Summary
Dynamic Quality Specialist with a proven track record at CSL Plasma, enhancing productivity and quality through rigorous testing protocols and continuous improvement initiatives. Skilled in documentation control and quality management systems, coupled with exceptional decision-making abilities. Achieved significant production efficiency, demonstrating a commitment to excellence and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Quality Specialist
CSL Plasma
05.2022 - Current
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reviewed production processes and identified potential quality issues.
- Proficient in Veeva Vault management and usage
Group Lead Receptionist
CSL Plasma
02.2022 - 05.2022
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
Phlebotomist
CSL Plasma
07.2021 - 02.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Receptionist
CSL Plasma
11.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assists qualified donors in completing screening process which includes: assessing in health history, answering basic medical questions, performed health screening such as blood pressure, weight, temperature, and finger tick to obtain a sample to test for hematocrit and total protein level
Assistant Teacher
Inquisitive Minds Montessori
11.2019 - 08.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Call Center Representative
Lexington Law
02.2019 - 05.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Assistant Teacher
Five Star Montessori
05.2018 - 08.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Restaurant Hostess
Grimaldi's Pizzeria
09.2017 - 08.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Customer Service Cashier
Freddy's Frozen Custard & Steakburgers
01.2016 - 08.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor Of Business Administration -
Southern New Hampshire University
Hooksett, NHBrigham Young University-Idaho, Rexburg, ID
Rexburg, IDStratford High School
Houston, TXSkills
- Customer satisfaction
- Preventive actions
- Documentation control
- Product inspection
- Fishbone diagrams
- Quality management systems
- Corrective actions
- Calibration management
- Control charts
- Quality improvements
- Issue resolution
- Decision-making
- Quality assurance
- Bilingual
- Audit hosting
Languages
Spanish
Native or Bilingual
Timeline
Quality Specialist
CSL Plasma
05.2022 - Current
Group Lead Receptionist
CSL Plasma
02.2022 - 05.2022
Phlebotomist
CSL Plasma
07.2021 - 02.2022
Receptionist
CSL Plasma
11.2020 - 07.2021
Assistant Teacher
Inquisitive Minds Montessori
11.2019 - 08.2020
Call Center Representative
Lexington Law
02.2019 - 05.2019
Assistant Teacher
Five Star Montessori
05.2018 - 08.2018
Restaurant Hostess
Grimaldi's Pizzeria
09.2017 - 08.2018
Customer Service Cashier
Freddy's Frozen Custard & Steakburgers
01.2016 - 08.2017
Bachelor Of Business Administration -
Southern New Hampshire University
Brigham Young University-Idaho, Rexburg, ID
Stratford High School
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