Victoria Goncearenco

As a Technical Instructor, I deliver virtual and private training sessions for key PTC customers, including NASA, Blue Origin, Volvo, Mercedes, John Deere, Hill Helicopters, Ferrari, and U.S. military personnel. My focus is on teaching 3D modeling concepts using PTC Creo Parametric software, ensuring high-quality, action-oriented instruction that drives measurable results and customer satisfaction.

Key Responsibilities:

• Prepare and conduct technical training programs using Creo Parametric.
• Develop instructor guides based on course materials provided by the instructional design team, including timing, background content, and training aids.
• Participate in needs analysis and qualification calls with customers as a subject matter expert for Education Services.
• Mentor other instructors on technical content and delivery techniques for assigned courses.
• Continuously enhance instructional delivery and presentation skills.
• Maintain high Quality Assurance scores by teaching in customers’ native language when appropriate. I am fluent in Romanian, English, Russian, Ukrainian, and Italian, enabling effective communication across diverse audiences.
• Perform additional tasks as required by the direct manager.
• Evaluated learner progress through assessments and feedback sessions.
• Mentored junior instructors in teaching methodologies and techniques.
• Adapted teaching style according to the changing needs of learners while ensuring efficient learning outcomes.
• Collaborated with other instructors to develop new teaching strategies and techniques.
• Provided technical instruction to students on a variety of software applications.

Technical Training Delivery

• Deliver intermediate to advanced technical training on Nokia’s IP, optical, and network routing technologies (including Service Routing Operating System – SROS), both in-person and virtually, to customers, partners, and internal teams.
• Conducted VILT sessions for the following technical topics: PSS, WDM, PSS architecture overview, BOM
• Worked with leadership to assess training requirements.

Curriculum and Content Development

• Support continuous improvement of learning materials, updating slide decks, labs, and documentation in line with evolving NOKIA products and PSS technologies.
• Provided feedback to students on their progress throughout the course.
• Taught useful equipment operation skills and scheduled routine inspections to prevent accidents or malfunctions.
• Taught technical knowledge of Nokia’s NI ON product portfolio (IP/optical systems, routers).

Technical Instructor & Web Developer

As a Technical Instructor and Web Developer, I mentored and supervised entry-level students, ensuring that all learning objectives aligned with training requirements while providing hands-on experience in building web applications and websites.

Key Contributions & Responsibilities:

• Designed and delivered engaging technical training sessions focused on web development fundamentals.
• Developed and refined training content and instructional techniques to meet program objectives.
• Ensured accuracy and functionality of course materials, including testing multimedia elements.
• Facilitated interactive classroom sessions to maximize participant engagement on technical topics.
• Applied effective instructional approaches through Instructor-Led Training (ILT).
• Resolved training-related inquiries and provided technical support to learners.
• Built and deployed websites and web applications as part of practical training exercises.

Technical Concepts Taught:

• HTML5 & CSS3 – Structuring and styling modern web pages.
• GitHub – Version control and collaborative development.
• Postman – API testing and integration.
• API Fundamentals – Introductory concepts for web services.
• React – Building dynamic user interfaces with JavaScript.
• Basic Back-End Concepts – Understanding server-side development principles.

Senior Trainer

As a Senior Trainer, I was responsible for advancing classroom presentation skills and technical product knowledge across the training team. Under the guidance of my immediate supervisor, I managed and supervised team KPIs to ensure alignment with company objectives, while overseeing schedules to support continuous improvement in instructional, technical, and product expertise.

Key Responsibilities & Achievements:

• Managed and supervised the Training team, including performance metrics and scheduling.
• Conducted interviews and facilitated successful onboarding for newly hired personnel.
• Delivered training sessions for learners in both in-house and virtual environments.
• Maintained technical competency in assigned courses while expanding product knowledge.
• Planned and executed internal training events, including Train-the-Trainer (TTT) programs for newly hired or promoted trainers.
• Communicated with students to identify follow-up opportunities for training and product adoption.
• Set a professional example and served as a mentor for associates and trainees, fostering a culture of excellence.

Impact on Organizational KPIs:Training activities directly influenced critical site metrics, including:

• Quality Assurance scores and Net Promoter Score (NPS).
• Sales KPIs and performance benchmarks.
• TTT completion rates for management onboarding.
• Takeback rate, resignation rate, and technical upskill rate.

Leadership & Authority:

• Exercised wide latitude in decision-making for the Training department.
• Held authority to hire or terminate personnel and approve or decline PTO requests.
• Enforced QA policies by analyzing student evaluations and implementing corrective actions.
• Mentored trainers and trainees to ensure professionalism and strong work ethics.