Summary
Overview
Work History
Education
Skills
Timeline
Barista

Victoria Gonzalez

Rancho Cucamonga,CA

Summary

Motivated restaurant professional with excellent money handling and food preparation skills. Proficient in preparing drinks, stocking supplies and cleaning surfaces. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Overview

6
6
years of professional experience

Work History

Host /To- Go Specialist

Yard House
Rancho Cucamonga, CA
11.2020 - Current
  • Trained and mentored new personnel hired to fulfill various roles.
  • Monitored day-to-day activities and employees, noting areas needing improvement and implementing plans for rectification.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Documented reservations and communicated changes to guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Checked and restocked server areas and organized and got change for front counter.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Recorded available tables after seating each party using specialized seating software.
  • Used cash registers and credit card machines to cash out customers.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Informed servers of newly seated parties for speedy service.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
  • Answered customer questions about hours, seating and menu information.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Delivered correct food items to tables according to order documentation.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Barista

Bad Ass Coffee Of Hawaii
Rancho Cucamonga, CA
02.2018 - Current
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Complied with standards for merchandising, stocking and storing product.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
  • Adhered closely to food safety standards and restaurant sanitation regulations, including washing hands, emptying trash and cleaning dining areas.
  • Kept kitchen areas clean, organized and sanitized accounting to proper procedures.
  • Followed proper procedures for cleaning each piece of kitchen equipment.
  • Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
  • Measured and combined ingredients using mixers, blenders and hand utensils.
  • Organized service and seating areas.
  • Replaced drink station supplies and cleaned coffee pots.
  • Completed training to learn additional techniques for making new and seasonal items.

Sales Associate

Manneq'n Boutique
Rancho Cucamonga, CA
10.2019 - 05.2020
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Educated customers on promotions to enhance sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Associate of Science - Criminal Justice

Chaffey College
Rancho Cucamonga, CA
05.2021

High School Diploma -

Los Osos High School
Rancho Cucamonga, CA
05.2019

Skills

  • Beverage preparation
  • Soft Selling
  • Smoothie Making
  • Sandwich Preparation
  • Product Displays
  • Ordering Procedures
  • Menu Memorization
  • Food Preparation and Safety
  • Exceptional Customer Service
  • Cleaning
  • Hospitality service expertise
  • Friendly and outgoing
  • Opening and closing duties
  • Cash Handling

Timeline

Host /To- Go Specialist

Yard House
11.2020 - Current

Sales Associate

Manneq'n Boutique
10.2019 - 05.2020

Barista

Bad Ass Coffee Of Hawaii
02.2018 - Current

Associate of Science - Criminal Justice

Chaffey College

High School Diploma -

Los Osos High School

Similar Profiles

CREATE PROFILE
Victoria Gonzalez