Victoria Gonzalez
Donna,TX
Summary
Expert in patient care and insurance verification, I excel in high-stress environments, demonstrating exceptional communication and multitasking abilities. I am a Medical Coding & Billing Graduate seeking for a position where i can grow my strong work ethic & adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Care Provider
New Life Home Health
04.2024 - Current
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
911 Call Taker
McAllen Police Department
08.2023 - 02.2024
- Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Contributed to community safety by working closely with local police, fire, and rescue agencies during emergency events.
Home Care Provider
First Choice Home Health
01.2023 - 05.2023
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
Customer Service Representative
Maximus Call Center
08.2019 - 03.2020
- Managed high-volume call center, prioritizing tasks and ensuring prompt assistance for users.
- Increased call center efficiency by utilizing effective time management and multitasking skills.
- Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.
Curbside Associate
Wal-Mart
09.2016 - 01.2017
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Certification - Medical Billing & Coding
The College of Health Care Professions Mcallen, TX
McAllen03.2025
High School Diploma -
Penn Foster Career School
Scranton, PA06.2014
Skills
- Patient Care
- Typing 45 WPM
- ICD-10-PCS
- ICD-10CM
- Insurance verification
- CPT, HCPS,
- CMS-1500 claim
- Basic knowledge in Medicare, Medicaid, Commercial, Workers Comp, Tri care, Champ VA, Credentialing & authorization Referrals
Certification
- CBCS - Certified Billing and Coding Specialist
Languages
Spanish
Native or Bilingual
Additional Information
References
- Sandra FCP - 956-515-5718
- Brenda NLA- 956-464-7741
- Jonnah Garza - 956-862-7349
Timeline
Home Care Provider
New Life Home Health
04.2024 - Current
911 Call Taker
McAllen Police Department
08.2023 - 02.2024
Home Care Provider
First Choice Home Health
01.2023 - 05.2023
Customer Service Representative
Maximus Call Center
08.2019 - 03.2020
Curbside Associate
Wal-Mart
09.2016 - 01.2017
Certification - Medical Billing & Coding
The College of Health Care Professions Mcallen, TX
High School Diploma -
Penn Foster Career School
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