Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Gonzalez

Newark,NJ

Summary

Dynamic leader with a proven track record at Marcos Pizza, enhancing team performance and customer satisfaction by overhauling service protocols and implementing effective training programs. Skilled in complex problem-solving and staff management, achieving over a 20% increase in customer satisfaction scores. Expert in fostering high-performing teams and driving significant business growth through strategic planning and customer service excellence.

Overview

3
3
years of professional experience

Work History

Mánager

Marcos Pizza
01.2024 - 08.2024
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Packer and Inventory Manager

PepsiCo
07.2023 - 07.2024
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Cashier

Walmart
08.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Costumer Service

Call Center Solutions
09.2022 - 05.2023
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Developed employee training programs, leading to improved customer service scores.
  • Provided excellent customer service, addressing parent concerns promptly and professionally.
  • Provided exceptional customer service, addressing client concerns promptly and ensuring satisfaction.

Mánager

Popeyes
02.2021 - 11.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

CNA -

Family Care
Tulsa, OK
10.2022

High School Diploma -

Bixby High School
Tulsa, OK
05.2022

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Sales Techniques
  • Schedule Preparation
  • Sales management
  • Customer Service
  • Problem Resolution
  • Positive Attitude

Languages

Spanish
English

Timeline

Mánager

Marcos Pizza
01.2024 - 08.2024

Cashier

Walmart
08.2023 - 12.2023

Packer and Inventory Manager

PepsiCo
07.2023 - 07.2024

Costumer Service

Call Center Solutions
09.2022 - 05.2023

Mánager

Popeyes
02.2021 - 11.2022

CNA -

Family Care

High School Diploma -

Bixby High School

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Victoria Gonzalez