Victoria Gonzalez
Martinsburg
Summary
Outgoing Logistics & Operations Supervisor with 6 years leading high-performing teams and exceeding operational targets. Proven expertise in all warehouse facets, including inventory, shipping/receiving, and safety, driven by strategic leadership and clear communication.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Macy's Logistics
03.2022 - Current
- Evaluation and interpretation of critical performance metrics to evaluate the operational efficiency of the supply chain and identify areas that need improvement
- Collaboration with internal departments and external stakeholders to ensure smooth communication and coordination across the building.
- Acting as a leader and mentor to a team of 50+ colleagues by offering feedback, training and support to aid in their development.
- Staying informed about industry developments and best practices to enhance SOPs
- Conducted regular performance reviews and training sessions to improve team efficiency and effectiveness.
- Handled day-to-day shipping and receiving overseeing more than 100,000 packages per day.
- Resolved shipping discrepancies by coordinating supply chain and courier communications.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Coordinated carrier dispatch to accomplish daily delivery requirements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Production Planner
Macy's Logistics
01.2020 - 03.2022
- Collaborate with the executive operations team to formulate and implement wave planning strategies aimed at enhancing order fulfillment efficiency and reducing order cycle time.
- Utilize data analysis on order volume, customer demand patterns, and stock availability to develop optimal wave plans
- Used MS Office (Word, Excel, PowerPoint and Access) to provide relevant information, evaluations, and planning data for production.
- Coordinate with warehouse supervisors and team leaders to assign tasks and allocate resources in alignment with the wave plans
- Monitor the real-time execution of waves, making necessary adjustments to ensure punctual deliveries and minimize disruptions
- Generate reports and provide analysis on critical performance metrics such as order fulfillment rate, productivity, and accuracy
- Identify operational areas for improvement and introduce solutions to elevate overall efficiency
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
Fulfillment Associate
Macy's Logistics
08.2018 - 01.2020
- Followed safety protocols to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared and checked outbound shipments for accuracy.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Utilized WMS systems.
Education
High School Diploma -
Martinsburg High School
05-2018
Skills
- Leadership & Management: ability to motivate and inspire, setting clear goals and expectations, delegation, providing constructive feedback and coaching, building trust and respect within the team
- Inventory management
- Procurement
- Logistics & Operations: process improvement and efficiency management, shipping and receiving procedures, logistics coordination (inbound and outbound)
- Communication: Clearl instructions and expectations, liaising with colleagues, suppliers, and transport companies, providing reports and updates to stakeholders, active listening skills
- Problem-Solving & Decision-Making: identifying and analyzing issues, developing and implementing effective solutions, making timely and informed decisions
- Performance monitoring
- Technology Proficiency: Microsoft Office Suite (Excel, Word, PowerPoint), Warehouse Management Systems (WMS)
vicgonzalez0619@gmail.com
Small Business Owner
5+ years of owning a successful French Bulldog breeding program. Streamlining leads utilizing social media platforms, attending dog shows across the US, and creating partnerships with other breeders worldwide.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Operations Supervisor
Macy's Logistics
03.2022 - Current
Production Planner
Macy's Logistics
01.2020 - 03.2022
Fulfillment Associate
Macy's Logistics
08.2018 - 01.2020
High School Diploma -
Martinsburg High School
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