Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTORIA GONZALEZ

Title Clerk
Wesley Chapel,USA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Title Clerk

Morgan Auto Group
10.2024 - Current
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
  • Enhanced team knowledge, regularly updating colleagues on new title processing software and technologies.

Porter/Service Assistant

Coopers Hawk
11.2023 - Current
  • Greet all guests with hospitality and friendliness.
  • Ensure cleanliness of Coopers Hawk including keeping the floors clean following Wash n Walk procedures, cleaning surfaces, cleaning and maintaining restrooms.
  • Polish flatware and ensure silverware are neat and tight in napkin fold.
  • Follow proper wine glass polishing procedure and stock stemware.
  • Restock the bar and beverage station.
  • Adhere to all Coopers Hawk service standards.
  • Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines.
  • Maintain professional relationships with all Managers and Team Members.
  • Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the Employee Handbook.
  • Perform other duties as assigned.

Cashier

Sprouts Farmers Market
10.2023 - 11.2023
  • Accurately handle customer cash or credit/debit payments.
  • Assist customers by providing information and resolving their complaints.
  • Processing each customer’s order quickly, accurately, and efficiently while ensuring complete customer satisfaction through prompt and friendly service.
  • Following all front-end procedures such as assisting with stocking shelves, facing, and dusting.
  • Maintain knowledge of weekly ad items.
  • Gives customers directions of product location throughout the store.
  • Be familiar with events and seminars going on or coming up and maintain excellent communication with front end manager and Head Cashier at all times.
  • Ensure that checkout areas are properly maintained in a clean and orderly condition at all times, and execute all other related duties as assigned.

Part-time Keyholder/Manager

Asics
06.2022 - 01.2023
  • Create and develop processes to seamlessly execute change management.
  • Responsible for training and developing new hires in the following areas: customer service, client management, sales processes, daily store operations, COVID-19 procedures, inventory protocols, online ordering, shipping, and receiving, safety training, timeclock operations, register/credit card processing, dress code policies.
  • Produce and conduct product knowledge training, including industry-specific training and traditional and virtual training environments.
  • Fulfill responsibilities of Assistant Manager: execute executive decisions in place of manager as required, sales, KPIs, daily/monthly/annual sales quotas, shipping and receiving, compliance, in charge of promotional changes, customer relations, complaint de-escalation, and resolution.
  • Overcome obstacles/objections to improve customer conversion in order to close the sale and build brand confidence.
  • Developing product knowledge and brand loyalty amongst customers.
  • Fulling all responsibilities of manager changeover of multiple managers during high volume sales seasons.

Service Champion

Taco Bell
06.2021 - 09.2022
  • Input food and drink orders into the system, documented special requests, and processed payments.
  • Greeted customers, answered questions, and took orders.
  • Maintained counter areas in a neat and clean fashion.
  • Helped drive a positive customer experience by exhibiting empathy and providing solutions to needs.
  • Keep the drawer balanced by accurately processing cash, credit, and debit payments.
  • Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
  • Kept the kitchen, counter, restrooms, and dining areas cleaned and sanitized.
  • Readied customers’ take-out orders in secure bags with appropriate amounts of condiments, silverware, and napkins.

Crew Member

Wendy’s
11.2021 - 06.2022
  • Same work experience as Taco Bell.

Education

Criminal Justice: Criminalistics

Saint Leo University
Saint Leo, FL
05.2025

High School - undefined

Wesley Chapel High School
Wesley Chapel, FL
06.2021

Skills

  • Time Management and Prioritization
  • Multitasking and Organization
  • Handling Complaints
  • Detail-oriented
  • Effective communication
  • Accuracy and precision
  • [Software] proficient
  • Adaptability and Flexibility
  • File management
  • Teamwork and collaboration

Timeline

Title Clerk

Morgan Auto Group
10.2024 - Current

Porter/Service Assistant

Coopers Hawk
11.2023 - Current

Cashier

Sprouts Farmers Market
10.2023 - 11.2023

Part-time Keyholder/Manager

Asics
06.2022 - 01.2023

Crew Member

Wendy’s
11.2021 - 06.2022

Service Champion

Taco Bell
06.2021 - 09.2022

High School - undefined

Wesley Chapel High School

Criminal Justice: Criminalistics

Saint Leo University

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VICTORIA GONZALEZTitle Clerk