Victoria Gonzalez
Georgetown,TX
Summary
Dynamic leader with a proven ability to foster collaboration and cultivate an engaged, empowering work culture. Expertise in building and maintaining strong relationships with diverse stakeholders, ensuring effective communication and teamwork in fast-paced environments. Committed to driving organizational success through innovative problem-solving and strategic partnerships.
Overview
8
8
years of professional experience
Work History
At Home Program Operations Manager
Action Behavior Centers
Home
04.2024 - Current
- Drove operational success by managing KPIs, clinic budgets, and team performance.
- Lead, engaged, and retained a team of 60 + professionals delivering exceptional clinical care to 50+ patients. Supported teammates through evaluations, corrective actions, development plans, and team celebrations.
- Completed Environment of Care checks in families homes to ensure safety and cleanliness standards for in home teammates.
- Worked alongside a Clinical Director, Regional leadership, Clinic Admissions Associate, and BCBA's to ensure the health of our families, patients, and teammates
Clinic Admissions Associate
Action Behavior Centers
Hutto
10.2022 - 04.2024
- Assisted 100+ families with admissions packet and served as first point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Led 10+ tours of facility for potential clients and families to highlight features and benefits of membership.
- Responsible for the day-to-day administrative functions for busy clinics such as document management, keeping track of people + things, and internal + external communication with referral sources
- Handled various marketing + admissions tasks to support the work of the operations manager and clinical leadership Embodied company core values (Learning, Team, Excellence, Caring, + Fun!) and a cultural role model for teammates
Registered Behavior Technician
Action Behavior Centers
Leander
05.2022 - 10.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved 10+ client's behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
FAC Teacher-Forest Creek Elementary
Round Rock ISD
Round Rock
08.2021 - 05.2022
- Developed strong relationships with 17 students, their parents, and many colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
PEAR Teacher
Double File Trail Elementary
Round Rock, TX
08.2019 - 05.2021
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Used Conscious Discipline to reinforce positive behavior and redirect negative behavior in the classroom
- Attended monthly staff training sessions.
- Created and managed 17 IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
ECSE Teacher
Gattis Elementary
Round Rock, TX
08.2018 - 05.2019
- Works with 3-5-year-old students with a variety of special educational needs.
- Plan/Implemented lessons according to students’ goals and objectives.
- Participated in RRISD Required Professional Development Gattis Elementary, Round Rock, TX PPCD/TWC Long Term Substitute.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Attended monthly staff training sessions.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
ECSE/TWC Long Term Substitute
Great Oaks Elementary
Round Rock, TX
12.2017 - 03.2018
- PPCD/TWC Long Term Sub.
- Worked with 3-5-year-old students with a variety of special educational needs.
- Planned/Implemented lessons according to students’ goals and objectives.
- Participated in RRISD Required Professional Development.
Education
Bachelor of Science - Level Special Education
Texas State University
San Marcos, TX12-2017
Skills
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff training
Timeline
At Home Program Operations Manager
Action Behavior Centers
04.2024 - Current
Clinic Admissions Associate
Action Behavior Centers
10.2022 - 04.2024
Registered Behavior Technician
Action Behavior Centers
05.2022 - 10.2022
FAC Teacher-Forest Creek Elementary
Round Rock ISD
08.2021 - 05.2022
PEAR Teacher
Double File Trail Elementary
08.2019 - 05.2021
ECSE Teacher
Gattis Elementary
08.2018 - 05.2019
ECSE/TWC Long Term Substitute
Great Oaks Elementary
12.2017 - 03.2018
Bachelor of Science - Level Special Education
Texas State University